-Provided remote and onsite hardware and software support within the Windows 10 environment (tier 1 and tier 2) -Created well-documented service tickets using Openview and Service Now ticketing systems-Assisted clients with setup of corporate devices (Apple iPhone XR/11/12, Surface Pro, Lenovo Thinkpad T570, T580, Yoga X1, P14, and T15 series)-Provided onsite technology support and relocation services including but not limited to: client desk relocation, Konica MFD printer support, and corporate device troubleshooting-Contributed multiple knowledge base (KB) articles to company's documentation database-Participated in IT service delivery portal test phase, launch, and post-launch testing for workflow improvements

• Ensured superior customer experience by addressing customer concerns and resolving problems • Routinely answered customer questions regarding merchandise and pricing

• Performed department level execution of retail strategies, including enactment of action plans for stocking, effective signing, featuring, and attractive displaying • Coordinated the replenishment of stock with assistant managers and backroom personnel• Created various sales opportunities through task delegation to ensure that all needs were met in a timely manner

• Coordinating overnight processing team by distributing duties and workload• Acting as Assistant Manager in absence of Management Associate. • Assisting management with mentoring and training of new associates

• Utilized seasonal ordering of products to meet customer demands and capture sales, resulting in upwards of 50% increases in sales relative to the year prior• Trained and managed a team of over 15 associates and implemented task scheduling to ensure that all sales and compliance needs were met in a timely manner