Michael S. Email & Phone Number

Seattle, Washington, United States

Federal Way, Washington, United States

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service• Assist customers in the fishing department• Interview and hire employees• Manage and train staff per company guidelines, including product and sales training, ensuring that each employee receives the required training on a semi-annual basis• Address employee complaints• Discipline, coach, and terminate employees• Determine and input employees’ schedules in time and attendance system following payroll budget guidelines• Manage employees’ exceptions in time and attendance system and complete payroll in a timely and accurate manner• Plan, determine, and distribute work to employees• Evaluate employees’ efficiency and productivity• Perform opening and closing duties per company standards• Manage department inventory by working closely with ICS• Supervise merchandising of department while maintaining company standards• Run price change reports daily and ensure they are completed by required deadlines• Ensure that the entire department is clean, faced, and straight at all times• Work closely with buying staff to recognize sales trends and customer needs• Perform other tasks as necessary and assigned by management

Portland, Oregon, United States

• Provided customized guest service by combining interpersonal skills and local area knowledge. • Employed sales and up-selling, task prioritization and time management skills, along with rotating beer and food menu knowledge to ensure prompt and accurate service. • Received employee of the quarter multiple times.

Portland, Oregon, United States

• Assisted guests in purchasing outdoor items, specializing in gun sales. • Quickly learned product inventory and store procedures. • Responsible for maintaining and stocking section and relaying promotions to guests across multiple departments. • Quality service resulted in multiple positive reviews from co-workers and guests.

West Lafayette, Indiana, United States