Instructional Designer Associate
Current
Aug 2024 - Present
AeroLeads people directory · profile
Margaret Ann Dela Cruz Email & Phone Number
Instructional Designer Associate
at
Optum
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Instructional Designer Associate
Location
Makati, National Capital Region, Philippines
Company size
Who is Margaret Ann Dela Cruz? Overview
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Quick answer
Margaret Ann Dela Cruz is listed as Instructional Designer Associate at Optum, a with 25083 employees, based in Makati, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Margaret Ann Dela Cruz.
Margaret Ann Dela Cruz previously worked as Instructional Design Specialist at Alorica and Fraud Analyst at Freelancer.Com. Margaret Ann Dela Cruz holds Bachelor'S Degree, Information Technology Major In Digital Arts from Colegio De San Juan De Letran (Manila).
Company email context
Email format at Optum
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Optum
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Profile bio
About Margaret Ann Dela Cruz
I made a big leap from being in customer support roles to diving into the world of eLearning—and loving every minute of it!Key skills:• Creativity: I approach instructional design with a creative eye, ensuring the learning experience is engaging and visually appealing.• Attention to Detail: I take pride in crafting clear, concise, and error-free materials.• Independence and Logic: I can manage projects independently while applying a logical approach to problem-solving.• Resourcefulness: I'm adept at finding solutions and creating assets when needed.• Growth Mindset: I embrace learning from mistakes and actively seek feedback to continuously improve my work.In my free time, I enjoy playing video games, which has subtly influenced my approach to instructional design. From engaging UI designs to effective tutorial structures, the principles of good game design often inspire my work. Just like in games, learning experiences should also be intuitive, engaging, and enjoyable.
Current workplace
Margaret Ann Dela Cruz's current company
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Optum
9 roles
Margaret Ann Dela Cruz work experience
A career timeline built from the work history available for this profile.
Instructional Design Specialist
• Identified learning gaps and performance issues through research and needs analysis• Designed structured learning modules, and crafts engaging content and activities aligned with specific learning objectives• Created multimedia tools like videos, tool simulations, AI-assisted simulations, and assessments to enhance learning
Feb 2023 - Aug 2024
Fraud Analyst
• Examined and checked documents for freelancing and secure payment channels to identify misrepresentations• Collaborated with multi-functional teams on fraud risk analysis and investigations• Contacted end-users for the verification process of withdrawal requests• Tagged potentially false information submitted by high-risk clients for account suspension and/or closure
Jan 2017 - Feb 2023
Profile Curator
• Contacted qualified freelancers and referred them to Freelancer Enterprise clients• Responded to messages and emails from other departments and cooperates with colleagues to resolve escalated cases• Issued appropriate sanctions for end-users who violated the site’s policies
Oct 2019 - Jan 2021
Email And Chat Support
• Analyzed transactional disputes between freelancers and clients based on policies and procedures• Provided resolutions through email and chat correspondence
Jan 2017 - Oct 2019
Teammate
• Assisted car and delivery service drivers regarding navigation, payment disputes, onboarding, and vehicular repair via live chat and email
Jun 2015 - Aug 2016
Techincal Consultant
• Provided support to clients by balancing entries on the QuickBooks accounting software• Troubleshot and resolved technical concerns regarding software installation and connectivity• Promoted software add-ons for improved client experience
Oct 2014 - Jul 2015
Senior Customer Service Associate
• Identified OnStar system issues, ran remote vehicular diagnostics, and provided road-side assistance, if necessary
Jan 2014 - Sep 2014
Junior Customer Service Associate
• Provided onboarding OnStar services instructions to vehicle owners• Promoted accessory products to compliment the needs of the customers
Apr 2013 - Jan 2014
Team & coworkers
Colleagues at Optum
Other employees you can reach at optum.com. View company contacts for 25083 employees →
SY
Samjuktha Yarramsetti
Colleague at OptumWest Godavari, Andhra Pradesh, India
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DC
Debra C Desantis
Colleague at OptumCollegeville, Pennsylvania, United States
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KG
Karen Garzella
Colleague at OptumMartinez, California, United States
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CS
Carmen Santana
Colleague at OptumTampa, Florida, United States
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KG
Katrena Garrison
Colleague at OptumGreensboro, North Carolina, United States
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BS
Brooke Solberg
Colleague at OptumMinneapolis, Minnesota, United States
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MP
Maria Paula Vanegas, Mha
Colleague at OptumUnited States
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WZ
William Zhang
Colleague at OptumRichmond, Texas, United States
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CG
Cori Gift
Colleague at OptumHonolulu, Hawaii, United States
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HL
Heather Losneck
Colleague at OptumBerea, Ohio, United States
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Samjuktha Yarramsetti
Colleague at OptumWest Godavari, Andhra Pradesh, India
View →
DC
Debra C Desantis
Colleague at OptumCollegeville, Pennsylvania, United States
View →
KG
Karen Garzella
Colleague at OptumMartinez, California, United States
View →
CS
Carmen Santana
Colleague at OptumTampa, Florida, United States
View →
KG
Katrena Garrison
Colleague at OptumGreensboro, North Carolina, United States
View →
BS
Brooke Solberg
Colleague at OptumMinneapolis, Minnesota, United States
View →
MP
Maria Paula Vanegas, Mha
Colleague at OptumUnited States
View →
WZ
William Zhang
Colleague at OptumRichmond, Texas, United States
View →
CG
Cori Gift
Colleague at OptumHonolulu, Hawaii, United States
View →
HL
Heather Losneck
Colleague at OptumBerea, Ohio, United States
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1 education record
Margaret Ann Dela Cruz education
FAQ
Frequently asked questions about Margaret Ann Dela Cruz
Quick answers generated from the profile data available on this page.
What company does Margaret Ann Dela Cruz work for?
Margaret Ann Dela Cruz works for Optum.
What is Margaret Ann Dela Cruz's role at Optum?
Margaret Ann Dela Cruz is listed as Instructional Designer Associate at Optum.
Where is Margaret Ann Dela Cruz based?
Margaret Ann Dela Cruz is based in Makati, National Capital Region, Philippines while working with Optum.
What companies has Margaret Ann Dela Cruz worked for?
Margaret Ann Dela Cruz has worked for Optum, Alorica, Freelancer.Com, Taskus, and Sutherland.
Who are Margaret Ann Dela Cruz's colleagues at Optum?
Margaret Ann Dela Cruz's colleagues at Optum include Samjuktha Yarramsetti, Debra C Desantis, Karen Garzella, Carmen Santana, and Katrena Garrison.
How can I contact Margaret Ann Dela Cruz?
You can use AeroLeads to view verified contact signals for Margaret Ann Dela Cruz at Optum, including work email, phone, and LinkedIn data when available.
What schools did Margaret Ann Dela Cruz attend?
Margaret Ann Dela Cruz holds Bachelor'S Degree, Information Technology Major In Digital Arts from Colegio De San Juan De Letran (Manila).
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