- Created a daily updated database comprised of data from more than 25 sources; - Designed and introduced analytical system of sales team performance assessment comprised of daily, weekly and monthly reports;- Improved Company’s analytical system by using market researches from external suppliers;- Train and provide daily support of more than a hundred CRM users – mobile app users, analytical tools users, IT specialists from distributors (manage inquiries by phone, email and via support portal);- Constantly upgrade CRM system based on the inquiries from users (i.e. understand the business need, provide clear description to the supplier to write a script or create an application, test it and introduce to the users).

- Significantly upgraded ERP system based on the inquiries from users (e.g. added modules of VMI and POS materials tracking. VMI implementation reduced level of out-of-stocks by 2%);- Upgraded and unified analytical system by changing and adding daily, weekly and monthly reports and using external and internal research data;- Created a model to set fair targets for the sales team based on thorough primary and secondary sales and stock analysis;- Trained and provided daily support of 50+ users of the ERP system –analytical tools users and IT specialists from distributors (managed inquiries by phone and email);- Managed implementation of the CRM system tracking the activities of the sales team.

- Organized trainings for youth;- Consulted youth on matters of sexually transmitted diseases, treatment and prevention in social networks and by phone.

- Searched for new customers and supported the current ones (by phone, through forums and meetings);- Trained new employees.

- Consulted shoppers;- Kept cash desk;- Organized meetings of writers and readers.