Marija Šakić Email & Phone Number

Serbia

Belgrade, Serbia

• Responsible for supporting the design and delivery of state-of-the-art digital experiences to support customers and employees. • Contribute toward the digital and CRM strategy and become an integral part of our customer centric vision and how it’s delivered against customer charter. • Support the E2E customer experience for a segment of journeys and define the CX vision through each stage. • Building strong networks with business colleagues, process owners and solutions… Show more • Responsible for supporting the design and delivery of state-of-the-art digital experiences to support customers and employees. • Contribute toward the digital and CRM strategy and become an integral part of our customer centric vision and how it’s delivered against customer charter. • Support the E2E customer experience for a segment of journeys and define the CX vision through each stage. • Building strong networks with business colleagues, process owners and solutions teams to encourage innovation and maximize automation opportunities to ensure seamless, effortless and joyous customer experience. • Responsible for leading a team to manage and prioritize the backlog of all ISP improvements and driving them through to implementation. Show less

Belgrade, Serbia

ISP Pipeline Management - Manage the allocation & prioritization of projects, process & initiatives across ISP; Lead and drive change priorities; Report progress, risks & issues to ISP leadership team.Strategic planning - Plan and create a strategy for taking the department forward and set targets and performance objectives which provide stretch opportunities.Change Management & Continuous Improvement - Develop and maintain change management methodology; Support the development and… Show more ISP Pipeline Management - Manage the allocation & prioritization of projects, process & initiatives across ISP; Lead and drive change priorities; Report progress, risks & issues to ISP leadership team.Strategic planning - Plan and create a strategy for taking the department forward and set targets and performance objectives which provide stretch opportunities.Change Management & Continuous Improvement - Develop and maintain change management methodology; Support the development and delivery of change.Change Board - Identify and prioritize all projects and initiatives, internal and external, that impact Customer Experience and ensure the impact of projects and change is communicated and understood by impacted teams.People Management - Coaching, mentoring and development of direct reports in Business Change, Business Excellence and Quality assurance team to achieve their individual objectives. Show less

Serbia

• Managing ISP Operations team• Managing projects, based around implementing new processes, automating or improving existing processes managed and delivered regularly• Oversight of the ISP Division sales funnel, regularly reviewing for opportunities to increase customer acquisition volumes, revenues or customer satisfaction• Development and ownership of larger projects, such as CRM and Workforce Management, driven by ISP Division• Proactively proposing strategies and… Show more • Managing ISP Operations team• Managing projects, based around implementing new processes, automating or improving existing processes managed and delivered regularly• Oversight of the ISP Division sales funnel, regularly reviewing for opportunities to increase customer acquisition volumes, revenues or customer satisfaction• Development and ownership of larger projects, such as CRM and Workforce Management, driven by ISP Division• Proactively proposing strategies and implementing projects to optimize key KPI drivers and influencers• Prioritising task lists for the division for BI, Systems and IT Show less

Belgrade

- Overseeing all customer communications and channel effectiveness, contributing to the optimization of cost par acquisition, customer life time value and marketing mix - Managing the coordination, planning and optimization of campaigns at all channels, managing the ‘commercial pressure’, creating or optimizing triggers and contact cycles- Analysing touch points in the customer journey and maximising commercial opportunities - Contributing to the optimization of the Data/ CRM… Show more - Overseeing all customer communications and channel effectiveness, contributing to the optimization of cost par acquisition, customer life time value and marketing mix - Managing the coordination, planning and optimization of campaigns at all channels, managing the ‘commercial pressure’, creating or optimizing triggers and contact cycles- Analysing touch points in the customer journey and maximising commercial opportunities - Contributing to the optimization of the Data/ CRM platforms and architecture, ensuring it works seamlessly across the organisation to capture information at key points of the customer life cycle- Enhancing customer and prospect base knowledge through insights, segmentation and data analysis, ensuring relevant data are effectively used for marketing campaigns- Ensuring that marketing campaigns qualify the right message to the right segment, at the right time, through the right marketing channel- Creating, building and delivering specific test projects to enhance effectiveness of the campaigns, working with the marketing teams- Building, testing and monitoring of marketing campaign automations with related teams- Contributing to key data & systems projects across the company and manage implications on marketing Show less

Belgrade, Serbia

- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in the processes.- Create process design proposals.- Perform cost-benefit and return on investment analyses to aid management in making implementation decisions.- Create process models, specifications, diagrams, and charts to provide direction to system programmers.- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and… Show more - Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in the processes.- Create process design proposals.- Perform cost-benefit and return on investment analyses to aid management in making implementation decisions.- Create process models, specifications, diagrams, and charts to provide direction to system programmers.- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.- Provide orientation and training to end users for all modified processes and new systems.- Provide guidance and/or instruction to junior staff members. Show less

- Developing integrated direct marketing campaign strategies and activity plans for key clients and products, using communication and sales channels effectively, achieving campaign objectives increasing volume of sales and qualified leads- Coordinating team of campaign managers in local markets and within the CRM Group Competence Centre, key partner for product and sales network leaders in all markets- Manage and execute the implementation, tracking and measurement of integrated… Show more - Developing integrated direct marketing campaign strategies and activity plans for key clients and products, using communication and sales channels effectively, achieving campaign objectives increasing volume of sales and qualified leads- Coordinating team of campaign managers in local markets and within the CRM Group Competence Centre, key partner for product and sales network leaders in all markets- Manage and execute the implementation, tracking and measurement of integrated marketing campaigns, on time and within budget- Establishment of centralized communication channels across the group (SMS, e-mails, direct mails, Internet Banking, Mobile Banking, statements / e-statements)- Plan, execute, and measure experiments and conversion tests, provide inputs and setup campaigns for A/B, champion challenger testing across the channels Show less

Serbia

- Implementation, tracking and measurement of integrated marketing campaigns, on time and within budget- CRM and Campaign management tool implementation in Addiko group (Serbia, Montenegro, Croatia, Slovenia and Bosnia)- Preparation of business requirements and implementation support- Communication channels centralization for Addiko group- Campaign calendar creation and tracking in 5 countries- Branch communication and reporting- Team skills development in all… Show more - Implementation, tracking and measurement of integrated marketing campaigns, on time and within budget- CRM and Campaign management tool implementation in Addiko group (Serbia, Montenegro, Croatia, Slovenia and Bosnia)- Preparation of business requirements and implementation support- Communication channels centralization for Addiko group- Campaign calendar creation and tracking in 5 countries- Branch communication and reporting- Team skills development in all countries Show less

Beograd

- Supplying operational and marketing support to sale market, advertising campaigns and commercial events- Supplying suitable marketing communication via different channels (E-mail, letters, text messages, monthly income statements etc.)- Organizing commercial events, monitoring and reporting on results- Collecting offers for buying promotional presents and special printed material

Smederevo

Smederevo

Bachelor Degree, Marketing, Vii

Mathematics