Marija Šakić Email & Phone Number

Serbia

Belgrade, Serbia

• Responsible for supporting the design and delivery of state-of-the-art digital experiences to support customers and employees.
• Contribute toward the digital and CRM strategy and become an integral part of our customer centric vision and how it’s delivered against customer charter.
• Support the E2E customer experience for a segment of journeys and define the CX vision through each stage.
• Building strong networks with business colleagues, process owners and solutions… Show more
• Building strong networks with business colleagues, process owners and solutions teams to encourage innovation and maximize automation opportunities to ensure seamless, effortless and joyous customer experience.
• Responsible for leading a team to manage and prioritize the backlog of all ISP improvements and driving them through to implementation. Show less

Belgrade, Serbia

ISP Pipeline Management - Manage the allocation & prioritization of projects, process & initiatives across ISP; Lead and drive change priorities; Report progress, risks & issues to ISP leadership team.Strategic planning - Plan and create a strategy for taking the department forward and set targets and performance objectives which provide stretch.

Serbia

• Managing ISP Operations team
• Managing projects, based around implementing new processes, automating or improving existing processes managed and delivered regularly
• Oversight of the ISP Division sales funnel, regularly reviewing for opportunities to increase customer acquisition volumes, revenues or customer satisfaction
• Development and ownership of larger projects, such as CRM and Workforce Management, driven by ISP Division
• Proactively proposing strategies and… Show more
• Proactively proposing strategies and implementing projects to optimize key KPI drivers and influencers

Belgrade

- Overseeing all customer communications and channel effectiveness, contributing to the optimization of cost par acquisition, customer life time value and marketing mix - Managing the coordination, planning and optimization of campaigns at all channels, managing the ‘commercial pressure’, creating or optimizing triggers and contact cycles- Analysing touch.

Belgrade, Serbia

- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in the processes.- Create process design proposals.- Perform cost-benefit and return on investment analyses to aid management in making implementation decisions.- Create process models, specifications, diagrams, and charts to provide direction.

- Developing integrated direct marketing campaign strategies and activity plans for key clients and products, using communication and sales channels effectively, achieving campaign objectives increasing volume of sales and qualified leads- Coordinating team of campaign managers in local markets and within the CRM Group Competence Centre, key partner for.

Serbia

- Implementation, tracking and measurement of integrated marketing campaigns, on time and within budget- CRM and Campaign management tool implementation in Addiko group (Serbia, Montenegro, Croatia, Slovenia and Bosnia)- Preparation of business requirements and implementation support- Communication channels centralization for Addiko group- Campaign.

Beograd

- Supplying operational and marketing support to sale market, advertising campaigns and commercial events- Supplying suitable marketing communication via different channels (E-mail, letters, text messages, monthly income statements etc.)- Organizing commercial events, monitoring and reporting on results- Collecting offers for buying promotional presents.

Smederevo

Smederevo

Bachelor Degree, Marketing, Vii

Mathematics