Mashael Alajalin Email & Phone Number

Riyadh, Saudi Arabia

▉ Respond to customer inquiries and provide assistance through various channels, including phone, email, live chat, and social media.▉ Address customer concerns, complaints, and escalations in a timely and professional manner.▉ Provide accurate and relevant information about products, services, policies, and procedures.▉ Answered customer telephone calls promptly to avoid on-hold wait times.▉ Answered constant flow of customer calls with minimal wait times.▉ Handled customer inquiries and suggestions courteously and professionally

Riyadh, Saudi Arabia

▉ Analyze customer issues and determine appropriate solutions or resolutions.▉ Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.▉ Follow up with customers to ensure their issues have been resolved to their satisfaction.▉ Assist customers with placing orders, processing payments, and tracking shipments.▉ Coordinate with internal teams, such as logistics or sales, to ensure timely delivery and resolution of any order-related issues.▉ Analyses and track client's data to identity potential loosing clients.▉ Perform daily, weekly and monthly reports to track the collection progress.▉ support and assist clients and expand their business with the company.▉ Handling over than 10,000 different enterprises.