Mashal Khan Email & Phone Number

Houston, Texas, United States

- Project SOWs and Documentation.- VMware vSphere, Hyper-V.- Active Directory, GPOs, Migrations.- Microsoft Exchange 2010-2019, Deployment, Migrations, Troubleshooting, Administration.- Microsoft 365 Administration, EMS, Entra ID, Licensing, Intune, Windows Autopilot, Microsoft Teams, Teams Voice Services | M365 Subject matter expert.- Connectwise Manage, Connectwise Automate, Kaseya VSA, Datto RMM, Datto BCDR, Axcient D2C, Axcient x360 Cloud Saas Backups.- Microsoft Azure Administration, Migrations, Compute, Storage, AVD, Infrastructure Sizing & Pricing, Backups, Site Recovery, Azure Automation.- Dell Sonicwall, WatchGuard Firebox, AuthPoint, VPNs.- SSL Certificates Management, Renewals.- Handling Escalations.

Islamabad

Islamabad

 Administration of Active Directory, DNS, Hyper-V, Lync Servers and Microsoft Exchange Server 2016 Hybrid Deployment. Automation / PowerShell Scripting. Interact with 10,000 end users (i.e. employees/officers of all departments) to provide level-2 support regarding Exchange and Active Directory issues. Administration of Exchange Online / Exchange Online Protection / Advance Threat Protection. SharePoint Online / OneDrive For Business / Skype For Business / Microsoft Teams / Office 365 Security and Compliance / Data Protection / Data Retention. Administration of Enterprise Mobility Suite / Intune / MDM / Azure MFA / Conditional Access. Azure AD Connect. System Center 2012 Configuration Manager. POC for Internal & External Audit of System Administration of ITIO region. Internal Audit of ISO 9001, 20000 & 27001 processes of different departments. Securing Servers and removing vulnerabilities prior to bringing them in production by working with Security Operations Teams. Administration of Windows Failover Clustering and Network Load Balancing. Deployment, Troubleshooting/ Management of Servers and IBM Blade Center H. Handling Escalations related to End User Desktop Troubleshooting. Familiarise with latest technologies and able to perform any task on research and learning basis.

Islamabad

Resolving Customer’s issue and escalations related to Office 365 in below technologies. Exchange Online SharePoint Online. OneDrive For Business. Security and Compliance. Enterprise Mobility Suite / MDM / MAM / Intune. Data Protection and Retention. Migrations to Office 365. Azure Active Directory Connect. Microsoft Teams/ Skype For Business. Office 365 Licensing Consultancy. Exchange, SharePoint, Microsoft Online, Azure AD PowerShell. End User Desktop Troubleshooting related to Microsoft Office Suite.

Islāmābād, Pakistan

Islamabad

• Level 2 Administration of Active Directory, Microsoft Exchange, Microsoft LYNC, VPN and proactive monitoring of LAN & Wi-Fi.• Escalating/ assigning tickets to Telecom, Customer Relationship Management, IT, Access Point, SAP, Din Cloud, Office 365 and NoC Team subject to issue lies in their jurisdiction.• Provide Customer Support of computer related software issues to technical, non-technical, local and clients in USA; taking their phone calls and assisting them in problem solving by remote screen sharing and control access• Monitoring Server CPU, Disk Utilization, Networking devices status and reporting immediately in case of high utilization or device failure.• Provide independent analysis, problem solving, and communication to users, as well as internal communication lines• Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems and solve all kind of unforeseen issues on research and learning basis• Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by higher management• Creating, managing and closing incident tickets against all troubleshooting sessions while rectifying issues; keeping up with end users until problem is solved.• Familiar with latest technologies and able to perform any given tasks by senior executives on research and learning basis• Proactively developing Customer relations

Islamabad

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, Websites, PCs, operating systems, databases telephones, software applications, and peripherals. • Communicate regularly with executive management and all users of information services and systems.• Manage and develop IT staff, including, training, evaluation, guidance, discipline.• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.• Negotiate and administer supplier contracts and service agreements.