Mashal Khan Email & Phone Number

Houston, Texas, United States

- Project SOWs and Documentation.- VMware vSphere, Hyper-V.- Active Directory, GPOs, Migrations.- Microsoft Exchange 2010-2019, Deployment, Migrations, Troubleshooting, Administration.- Microsoft 365 Administration, EMS, Entra ID, Licensing, Intune, Windows Autopilot, Microsoft Teams, Teams Voice Services | M365 Subject matter expert.- Connectwise Manage.

Islamabad

Islamabad

 Administration of Active Directory, DNS, Hyper-V, Lync Servers and Microsoft Exchange Server 2016 Hybrid Deployment. Automation / PowerShell Scripting. Interact with 10,000 end users (i.e. employees/officers of all departments) to provide level-2 support regarding Exchange and Active Directory issues. Administration of Exchange Online / Exchange.

Islamabad

Resolving Customer’s issue and escalations related to Office 365 in below technologies. Exchange Online SharePoint Online. OneDrive For Business. Security and Compliance. Enterprise Mobility Suite / MDM / MAM / Intune. Data Protection and Retention. Migrations to Office 365. Azure Active Directory Connect. Microsoft Teams/ Skype For Business..

Islāmābād, Pakistan

Islamabad

• Level 2 Administration of Active Directory, Microsoft Exchange, Microsoft LYNC, VPN and proactive monitoring of LAN & Wi-Fi.
• Escalating/ assigning tickets to Telecom, Customer Relationship Management, IT, Access Point, SAP, Din Cloud, Office 365 and NoC Team subject to issue lies in their jurisdiction.
• Provide Customer Support of computer related software issues to technical, non-technical, local and clients in USA; taking their phone calls and assisting them in problem solving by remote screen sharing and control.
• Monitoring Server CPU, Disk Utilization, Networking devices status and reporting immediately in case of high utilization or device failure.
• Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
• Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems and solve all kind of unforeseen issues on research and learning basis

Islamabad

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, Websites, PCs, operating systems, databases telephones, software applications, and peripherals.
• Communicate regularly with executive management and all users of information services and systems.
• Manage and develop IT staff, including, training, evaluation, guidance, discipline.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.