Mashanta Stewart Email & Phone Number

• Cultivates a positive customer experience as the single point of contact for surgical case management
• Collaborates with cross-functional internal and external teams to ensure all case management tasks are fulfilled
• Delivers high level of customer satisfaction by actively listening to identify potential problems that may arise, proactively offering solutions to help solve problems

Charlotte, North Carolina, United States

• Facilitated training for new apprentices by educating proper equipment usage, documentation and software maneuvering, providing constructive feedback on testing capabilities
• Implemented improved flow practices through time management and prioritization resulting in 10% decrease in customer wait times
• Worked autonomously to create a positive environment for customers to feel at ease during testing sessions

• Proactively gained knowledge and technical skills in the specialty of ophthalmology over a 24-week internal program
• Scored 85% or higher on written and skill assessments to gauge knowledge and skill set throughout program
• Graduated program and received promotion to full-time Ophthalmic Imaging Technician after completing targeted training, implementing learned processes, and achieving satisfactory final skills assessment

• Managed and prioritized a changing portfolio of 800 - 1000 authorization denials for 8 facilities to meet daily production goals
• Contributed to reduction of denials by identifying trends, implementing solutions with front-end teams to increase revenue by 40%
• Maximized reimbursement by staying knowledgeable and adhering to guidelines set by insurance companies and government payers
• Improved submission process with knowledge based training approach, preventing further denials and loss of revenue

• Responsible for completion of infusion therapy authorizations, increased approval rate over 50% by performing diligent follow up in collaboration with cross functional teams, decreasing billing issues and gaps in care
• Attentively coordinated visits across 3 sub-specialties with multiple providers to prevent overlaps in care
• Promoted a empathetic caring environment ensuring a satisfactory experience

• Handled portfolio of patient responsibility accounts by educating insurance contracts, addressing inquiries, and initiating collection process
• Monitored aged accounts receivable by prioritizing most days outstanding, building relationship with 3rd party billing team to research claim denials, query providers and provide documentation needed for claim.
• Streamlined accounts receivable by advocating the need for electronic funds transfer (EFT) leading the implementation process and gaining results in faster payment turnaround time

• Cordially greeted 100+ customers per shift, offering assistance on product selection and location for a pleasant shopping experience
• Directed front-end operations to drive company’s mission for premier service
• Trained front-end staff new hires on point of sale system (POS) proper merchandise bagging, store layout, and any relevant operations to set them up for success
• Participated as a dynamic team member by assisting in various departments as needed