Masha Staal, Ma Email & Phone Number

Amsterdam Area, Netherlands

• ■ Interne Controle: meeluisteren, beoordelen een coachen van Front Office medewerkers. Daarbij nauw betrokken bij het optimaliseren van de kwaliteit binnen en buiten het IC team. Onder andere verantwoordelijk voor het.
• Telefonisch vragen behandelen van budgethouders, zorgverleners en andere instanties zoals gemeenten en zorgkantoren.
• Juridisch advies bieden aan budgethouders.
• Het correct afhandelen van gecompliceerde gesprekken, bijvoorbeeld wanneer klanten ontevreden, geagiteerd of verward zijn.
• Het oplossen van complicaties in dossier, wettelijke documenten corrigeren.
• Waar mogelijk oplossingen bieden met betrekking tot uitbetaling van zorgverleners.

The Hague Area, Netherlands

• Providing technical support.
• Handling calls from customers who wish to leave the provider.
• Able to handle difficult conversations, customer dissatisfaction and ensuring that subscribers feel that they are taken seriously, as well as improving company revenue via reduced Churn rates.
• Going beyond customer retention by up-selling services to customers who not only decide to stay but become advocates of the brand after receiving a high standard customer service.
• Direct impact on profitability with an average of 38,54% retention/churn rates.
• Working in a call-centre environment.

Zaanstad Area, Netherlands

• ■ Developing, implementing and leading several projects for Odibaan such as;
• Setting up a small call-centre environment for contacting company doctors and maintaining contact with customers and clients.
• Developing teaching materials to train and prepare young adolescents for the job market.
• Leading a small Customer Service team and working on continuous improvement on customer satisfaction.
• Developing new Marketing Strategies.■ Writing advertising and marketing texts, including press releases, catalogues, brochures and Social Media content.

Koog Aan De Zaan, The Netherlands

• Translation work: English/Dutch - Dutch/English.■ Skills:
• Writing, editing.
• Web editing.
• Copy-writing.
• Translating.
• Interpersonal skills, social skills, communication skills, people skills, analytic skills.

Amsterdam Area, Netherlands

• Teaching English as a Foreign Language at the Fashion School helped me develop my interpersonal and social skills. ■ My tasks contained:
• Teaching English.
• Maintaining contact with students, parents, colleagues and external Instances.
• Developing, writing, editing Lesson plans.
• Responsible for the development of the Dyslexia Protocol.
• Managing a safe and stable environment for my students.

Amsterdam Area, Netherlands

• Teaching English as a Foreign Language at the Hotelschool helped me develop my interpersonal and social skills. I also provided mentoring to a first year class of 30 students. ■ My tasks contained:
• Teaching English.
• Maintaining contact with students, parents, colleagues and external Instances.
• Developing, writing, editing Lesson plans.
• Responsible for the development of the Dyslexia Protocol.
• Managing a safe and stable environment for my students.

Amsterdam Area, Netherlands

• I was working at Castell to support myself during my full-time Bachelor course.This was my second time working at this wonderful company and I enjoyed it very much. I was welcomed back as a long lost family member and.
• Communication.
• Hospitality.
• Teamwork.

Amsterdam Area, Netherlands

Wolverhampton, United Kingdom

I won a writing contest set out by the Express and Star (the biggest regional newspaper in the UK) and was granted with a 6 month intern-ship because of this. I was able to see and follow all the procedures and eventually was allowed to choose which division I wanted to spent most of my time. Consequently, I worked at their Marketing division for two.

Utrecht Area, Netherlands

Zaandam, The Netherlands

• I worked at Texaco Pouw to support myself while being a full-time student for my Bachelor Course. They were very flexible and allowed me to stay as an employee event though I had to be in England for large amounts of.
• Administration.
• Social skills.
• Maintaining communication with colleagues and visitors.
• Keeping stock.

Zaanstad Area, Netherlands

Purmerend, Netherlands

Amsterdam Area, Netherlands

I only worked briefly at Hotel Krasnapolsky since I started my Bachelor course in August and couldn't work full-time anymore because of this.I nevertheless enjoyed my time there and was able to develop many of my hospitality, communication and social skills.

Amsterdam Area, Netherlands

• Working for Aeon Plaza was wonderful. I believe my professional foundation started here at Hotel Die Port van Cleve and they taught me everything I know now about hospitality and tourism. My interest for languages and.
• Supervising / Managing a team.
• Interpersonal skills, social skills.
• Administrative skills, telephone skills.
• Hotel bookings.
• Receptionist duties.

Amsterdam Area, Netherlands

• I worked at Holiday Inn as a Floor Supervisor at the Housekeeping Department. My job was to supervise the housekeepers, check their work and advise them on what they could improve. I learned a lot about working closely.
• Supervising / Managing a team.
• Advising, interpersonal skills, people skills.
• Diplomacy.

Zaandam, Netherlands

• This hotel is located next to the Ahold offices and because of this we received a very broad mixture of guests. I quickly learned that a business oriented guest needs to be treated differently from a leisure oriented.
• Interpersonal skills, social skills.
• Administrative skills, telephone skills, hotel bookings, receptionist duties.
• Working with booking systems such as Fidelio.
• Computer skills (Windows environments, Word/Excel/Powerpoint, Content Management Systems).
• Hospitality skills, communication skills, cultural diplomacy, people skills.

Amsterdam And Westzaan, The Netherlands

I worked at Hotel/Restaurant de Prins in Westzaan as a trainee as part of my Hotel Management course at the Hotelschool. My responsibilities here were working in the kitchen as a sous-chef and as a waitress in their restaurant. Additionally, I worked at Restaurant Castell (January 1998 - December 2001) and Restaurant 't Seepaerd (February 2000 - December.

Master Of Arts (Ma), English Language And Literature, General

Activities and Societies: Poetry clubMy main focus during this course was on English Literature, Women's Writing and Contemporary.

Icelt, In-Service Certificate In English Language Teaching, Teaching English As A Second Or Foreign Language/Esl Language Instructor

2 year intensive study, including a 6 month intern-ship at the Hotelschool in Amsterdam. This degree allows me to teach English worldwide.

Bachelor Of Arts With Honours (Bahons), English Language And Literature, General, 2:1

Activities and Societies: University of Wolverhampton Hockey TeamDuring this course I also took some modules focussed on Journalism. For.

Bachelor Of Arts (Ba), International Degree In English And Education (Idee)

During this course I obtained my Grade Two English Teaching Qualification.

Propedeuse, English/Language Teacher Education

Hotelmanagement, Hotel, Motel, And Restaurant Management

MBO Bol niveau 4/Intermediate Vocational Education