Matthew Shaver Email & Phone Number

Armonk, New York, Ny, Us

-Technical Enablement for worldwide MaaS360 teams-Plan and implement knowledge centered service strategies for the MaaS360 product.-Enhance client and employee knowledge of our product through documentation, webinars, and on-site learning events.-Coordinate with R&D, product, and marketing teams to ensure up-to-date information about product features are presented in easy-to-digest formats - including videos, forums, and wikis.-Oversee advanced support features such as automated learning and in-app product education.-Engage in community outreach via both IBM official and external communities focused on UEM implementation.-Coordinate with 3rd party OS and device OEMs to provide up-to-date information on the state of UEM across the market.

Armonk, New York, Ny, Us

Wide range of responsibilities in the MaaS360 by IBM family including:-Strategic decision maker on platform changes for iOS and Android-Coordinate with vendors (Apple and Google), development, and management to maintain standards across the MaaS360 platform-Content creation for Knowledge Center, internal Knowledge Base, and Security Learning Academy-Design, plan, and implement training videos for new features and integrations-Design, plan, and implement support webinar series-Assist with worldwide support feedback

Armonk, New York, Ny, Us

Wide range of responsibilities in the MaaS360 by IBM family including:-Strategic decision maker on platform changes for iOS and Android-Coordinate with vendors (Apple and Google), development, and management to maintain standards across the MaaS360 platform-Tier 3 Support for F1000 Clients-Content creation for Knowledge Center, internal Knowledge Base, and external Wiki/Blogs-Design, plan, and implement training videos for new features and integrations-Design, plan, and implement support webinar series-Assist with worldwide support feedback

Armonk, New York, Ny, Us

Wide range of responsibilities in the IBM MaaS360 family of products- SWAT Support specialist for F1000 clients- Coordinate with world wide teams to identify and resolve critical issues- Run point on critical code elevations, and assist in their rollout to all clients- Coordinate with dev to identify client needs and help prioritize for future releases- Assist in the creation of material for internal KB and customer facing documentation- Create and maintain material in product forums- Contribute course material for IBM Security Learning Services. - Run product webinars for educational purposes, as well as assisting in sales webinars.- Provide assistance on release day code elevations with a focus on iOS, Android, OS X, and Windows.- Help to develop and update MaaS360 certification exam material- IBM Certification Exam Proctor for Philadelphia Area

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Philadelphia, Pennsylvania, Us

Set MaaS360 clients up for success through continued training and technical enablement. Work on the best-in-class enterprise platforms to help create integrations with directories, e-mail systems, certificate authorities, and back-end resources. Educate the end users on features and functionalities inherent to the various operating systems in the mobile landscape including - iOS, Android, Windows Phone, Blackberry, Windows, and OS X. Help to create the policies that will protect their information and devices. Create the roles that will protect company assets, from the CIO, to help desk operations.

MaaS360 is the leader in cloud-based MDM solutions. Navigating the enterprise mobility management field can be a daunting task. The Product Advocates are the tip of the spear in walking IT professionals through the solution and addressing the needs present in their respective verticals. E-mail and document containerization, device lockdown and protection, and automated compliance actions are easily implemented and demonstrated. Onsite presentations, 1:1 online meetings, and Webinars with Q&A sessions (hosted bi-monthly) are available to address specific needs within the EMM environment including but not limited to: securing data, securing devices, integration with services such as Apple’s Volume Purchase Program and Device Enrollment Program, IBM Endpoint Management integration, laptop and desktop management, application distribution and security, and integration with 3rd party vendors. Skilled in working across all verticals including large, medium, and small sized enterprise environments, education, state and federal government, and multi-national corporations.

Cupertino, California, Us

Providing administrative assistance to the tech support team and active point of contact for all technical service customers. Successfully maintaining schedule system for tech support staff. Exceeding all metrics for customer service and repairs, while training new team members, and repairing relationships with customers whose experience with the product was less than satisfactory.