As a Production Group Leader, I oversee a dedicated team of employees responsible for ensuring the production and operations processes run smoothly, delivering high-quality products in a safe and efficient manner. My role extends to optimizing operations by reducing costs, minimizing waste, and enhancing safety protocols. Collaborating closely with fellow Group Leaders, I contribute to achieving our organization's strategic goals and upholding world-class standards.

In my role as a Customer Service Representative, I excel in delivering top-notch service within the dynamic realm of contact center operations, consistently meeting and exceeding quality standards. My daily tasks include skillfully addressing customer inquiries by employing active listening and effective questioning techniques to discern their unique needs and concerns. I meticulously review individual customer files, employing mediation strategies in alignment with MCI's established policies and procedures. Additionally, I generate concise and professional letters and emails to communicate with customers and diligently follow up through various channels such as letters, emails, and telephone calls.

In my role as a Dealer Support Representative, I excel in effectively triaging and troubleshooting issues, ensuring their swift resolution or seamless communication to appropriate internal solution groups. I play a pivotal role in facilitating timely and transparent communications between internal stakeholders and front-line teams, ensuring customers receive consistent updates.I take ownership of various portal administration tasks, such as credit bureau activation, dealership enrollment and activation, dealer group and broker administration, and vehicle availability requests, all while ensuring their prompt processing. My commitment extends to creating, updating, and meticulously maintaining detailed knowledge artifacts on processes and products, ensuring that our team is well-informed.