Mashon Thomas Email & Phone Number

Naples, Fl, Us

Naples, Fl

Things I've helped other clients do:➡️ Create succession plans for business continuity in case of founder absence➡️ Get business operations in order in preparation for a sale➡️ Go on vacation for the first time in 4 years➡️ Completely step out of operational side of the business to focus on marketing and growth objectives➡️ Build a customer service team from scratch➡️ Build a product delivery team from scratch➡️ Build a technical team from scratch➡️ Create HR practices and benefits for teams of contractors➡️ Hire, onboard, and train freelancers. Grow a team of up to 25 freelancers and place managers so the client doesn’t have to interact with day-to-day business ops➡️ Successfully hand off their list of “only I can do this / nobody can do this as good as me / it's just quicker if I do it myself” tasks➡️ Create founder management plans — many founders need a trusted team member to organize, plan & structure their day so their time is split between visionary tasks and removing bottlenecks for the team. Show up, be told what to do, get to work.🙋‍♀️ Let's talk: https://calendly.com/kitchentablefounders/ktf-get-to-know-you-call

Remote

As Vice President, I spearheaded initiatives across operations, branding, customer service, and technical innovation, aligning team performance with company goals.Brand Redesign & Implementation: Led a comprehensive brand overhaul, coordinating between internal teams and the branding agency to deliver a unified, trademarked brand across all channels.Customer Service Transformation: Implemented a 24/7 customer service system, transitioned platforms, integrated live chat, and developed QA processes that reduced customer complaints and improved response times.Operational Efficiency: Led a full Operations Audit, identifying bottlenecks and making systemic improvements to streamline workflows and increase productivity.Social Media Growth Strategy: Managed social media expansion on Facebook and Instagram, growing followings from 10K to 760K and 350K, respectively, by establishing sustainable content and engagement systems.Technical System Rebuilds: Directed the complete rebuild of the customer service and product delivery systems, establishing automation, tracking, and reporting to reduce manual errors.Product Management: Managed the removal of inactive users in the SaaS platform and recalculated KPIs to improve product delivery, quality assurance, and team performance.Press & PR Initiatives: Developed and oversaw Press Kit updates, coordinated PR agency efforts, and maintained reputation management to enhance the company’s public profile.Founder Authority Building: Coordinated thought leadership initiatives, managing outside content creation and article publication in major outlets like Entrepreneur.Team Growth & Development: Built structured pathways for employee growth, including development of a tiered promotion system, growth plans, and regular 1:1 feedback sessions with managers.

Remote

In this role, I laid the groundwork for scalable systems in operations, content, and client service, streamlining processes and supporting efficient business growth.Documentation Systems: Standardized company-wide documentation and created branded templates for consistent internal and client-facing communications.Competitor Analysis: Directed deep dives into competitor strategies, gathering insights that informed marketing adjustments and strategic partnerships.Content Operations: Built the company blog and content systems from the ground up, working with SEO and technical teams to create a seamless process from keyword research to publication.Covid-19 Crisis Management: Coordinated emergency responses, including adapting product delivery, managing team morale, and ensuring timely payment to all employees during the pandemic.Customer Testimonial Management: Established systems to gather and leverage customer reviews on TrustPilot, BBB, and other platforms to improve public reputation and client satisfaction.Finance & Invoicing Management: Streamlined contractor invoicing and 1099 processes, centralizing payment schedules and improving financial accuracy.HR & Contractor Management: Standardized hiring, onboarding, and evaluation processes for hundreds of contractors, implementing tools to support their growth and development.Legal & Compliance Support: Assisted in copyright and trademark filings, developed systems to address IP infringement, and oversaw updates to Terms of Service and Privacy Policy.

Remote

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Developed skills in Ruby, Rails, Javascript, JQuery, HTML & CSS at Wyncode Academy. My teammates and I were fortunate enough to win the competition at the end of the program with our web application project Groupboard, developed in just two weeks. You can check out the culminating night here: https://youtu.be/Fh_CHu8ilOU

Naples, Florida Area

I spent seven years in grade 6-8 education, teaching a variety of subjects including: reading, writing, math and technology. In addition to planning lessons and creating content, I constantly looked for innovative ways to deliver content to students, often using technology to create interest and interactivity. Outside of the classroom I sought ways to continue providing positive support and mentoring to students so I taught classes in the after-school program, coached sports and participated in weekend teaching sessions designed to help students achieve the next level on state tests. To contribute to the development of my fellow teachers, I served as a peer mentor to first year teachers and delivered professional development trainings to introduce colleagues to new technologies. Throughout the years I also managed grade level teams, ran fundraising campaigns, managed budgets, and conducted peer observation and feedback sessions. Greatest accomplishment: When a student returned to say, “Miss, you tried to tell me about high school but I just didn’t listen. But now, I’m working hard and doing the things you used to tell me and I’m going to go to college next year."

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Alpha Kappa Psi, International Business Association

Spanish, Marketing, International Business

Study Abroad Program through University Studies Abroad Consortium (USAC)