● Responsible for ensuring the accurate completion of rentals.● Mediate disputes that may arise for customers' payments, ensuring fair resolutions and maintaining positive relationships with customers.● Manages the uploading and reconciling of non-rental charges, & accurately tracks and maintains financial records.● Oversee the refund process, ensuring timely and accurate reimbursement to customers.

● Executed significant improvements in customer experience strategies, resulting in a 30% uplift in customer satisfaction ratings.● Implemented innovative customer experience strategies, resulting in a 35% increase in customer satisfaction and a 20% increase in customer retention.● Established key performance indicators (KPIs) for the operations team, streamlining processes and significantly enhancing operational efficiency and productivity.●Initiated and led weekly interdepartmental meetings to address and resolve issues, fostering improved communication and cooperation, and resulting in a 30% reduction in internal discrepancies.