Quebits is a leading software agency driving innovation and growth for emerging companies. The team at Quebits specialize in building cutting-edge software products and solutions from ideation to launch.Learn more at quebits.ca

- Led a ServiceNow data clean-up project, improving data accuracy by 80%, and orchestrated a Strategic Features Implementation project, enhancing IT infrastructure efficiency.- Enhanced 5200 applications with Multilingual and Auto Update features, improving feature tracking accuracy by 85%, and streamlined 2635 software components.- Utilized ServiceNow's Data certification module for data validation and quality initiatives, Confluence for comprehensive project documentation, ensuring… Show more - Led a ServiceNow data clean-up project, improving data accuracy by 80%, and orchestrated a Strategic Features Implementation project, enhancing IT infrastructure efficiency.- Enhanced 5200 applications with Multilingual and Auto Update features, improving feature tracking accuracy by 85%, and streamlined 2635 software components.- Utilized ServiceNow's Data certification module for data validation and quality initiatives, Confluence for comprehensive project documentation, ensuring data integrity and accessible updates for stakeholders. Show less

- Enhanced customer onboarding and account opening processes for wealth products and improved Interac E-transfer functionality on mobile and web platforms.- Actively participated in Agile ceremonies, identified and documented issues using JIRA, and facilitated UI/UX Paper Prototypes and User Acceptance Testing.- Optimized business systems with Salesforce, integrating it with business operations and administering user training for the Salesforce ecosystem.

- Developed User Stories and Acceptance Criteria for a mini-ecommerce initiative, enabling users to make 90% of account changes, and created a CRM technology for call center agents to place orders efficiently.- Conducted Sprint Planning Meetings, gathered requirements for user experience enhancements, and designed a predictive model on profit & loss.

- Reviewed transactions for AML projects, identifying unusual activities, and coordinated with various groups to elicit detailed business requirements.- Enhanced digital payment features for better customer banking experience and prepared technical documents for system integrations.- Conducted requirement workshops and JAD sessions to document and prioritize product backlogs, ensuring alignment with business objectives and solution scope

- Wrote and maintained code for various software projects while participating in code reviews to ensure quality and adherence to standards.- Debugged software applications by identifying and fixing bugs, and assisting in testing to ensure functionality and reliability.- Collaborated with team members in an agile environment, continuously learned new technologies, and created and updated technical documentation.