General Manager - Melbourne
CurrentGeneral ManagerOperations Management* Oversee daily operations, including staff scheduling, training, and performance management* Manage inventory, maintenance, and facility upkeep* Implement and enforce operational policies and procedures* Troubleshoot technical issues to ensure smooth operationsCustomer Experience* Prioritise customer satisfaction by delivering exceptional service* Implement feedback mechanisms, such as customer calls, to gather insights and improve services* Build strong relationships with customers and fosters a positive brand image* Address customer concerns and resolves issues promptly and professionallyTeam Leadership* Lead and motivate a diverse team of 20+ staff members* Foster a positive and collaborative work environment* Delegate tasks effectively and provide clear guidance and support* Recruit, hire, and train new staff membersBusiness Development* Identify and pursue business opportunities, in both the B2C and B2B landscapes* Implement marketing strategies to attract new customers and retain existing ones* Analyse business performance and identifies areas for improvement* Develop and implements strategies to increase revenue and profitability