• Handle calls and chat messages from users.• Skilled in creating scalable network solutions including LAN/WAN setups and wireless networks to meet business needs.• Strong ability to diagnose and resolve network issues and optimize performance in real time.• Provided technical support for end-users and resolved escalated technical issues.• Administrating and management of Windows AD Environment (Windows server 2016, 2019).• Control user access and manage group policies across the company network using Active Directory.• Providing remote IT support for the work from home employees.

• Monitored network performance and identified possible threats using network analysis tools.• Updated and maintained the company’s internal network infrastructure, improving network performance and reliability.• Created and maintained detailed network documentation, including network diagrams and device configurations.