Masih H. Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

• Supported Deposit team by processing T2033 transfer forms for early redemptions and cancellations using SAP meeting very tight deadlines.
• Developed VBA scripts in Microsoft Excel to increase efficiency of data validation procedures for the Information Retention Destruction (IRD) project
• Analyzed EDW/COGNOS reports pulled from different systems such as SIT, DIS, RC2003 and Certegy and problem solved unexpected outcomes
• Conducted data validation using SAP, DIS… Show more
• Conducted data validation using SAP, DIS, and SIT to ensure data accuracy and identification of required error corrections
• Provided training and oversight to five summer students assisting with the IRD project

Toronto, Canada Area

• Managed daily planning, coordination and supervision of over 20 staff members effectively ensuring stringent compliance with vessel safety standards.
• Develop and executed detailed operational review plans for command administrative inspection, resulting in timely problem identification and corrective actions.
• Trained more than 20 staff in maintenance, forklift and health & safety policies

Toronto, Canada Area

• Delivered consistent high quality customer service to existing, new and potential clients.
• Ensured optimal sales by cross selling lottery tickets based on Client’s needs.
• Optimized customer’s call experience by promptly and accurately responding to queries, transferring calls to appropriate Department and aiming for one call resolution.
• Data Entry and Verification of Customer’s confidential information such as credit card number, address and demographic… Show more
• Data Entry and Verification of Customer’s confidential information such as credit card number, address and demographic information prior to purchase. Show less

Ontario, Canada

• Supervised over 40 staff in six different food venues. Forecast and prepare weekly schedules
• Ensured Compliance with Ontario Health Regulations and employment Standards Act to prevent any law suits or fines.
• Completed administrative duties such as inventory control, job training, and staff appraisals.
• Provided high quality customer service by deescalating conflicts and answering queries efficiently.