Muhammad Asim Mushtaq Email & Phone Number

Punjab, Pakistan

Rawalpindi

• Analyzed large datasets of customer finacial transactions, performed data cleansing and established common formats.• Maintained and prepared enormous datasets of client charge histories and economic transactions• Utilized Excel for statistics evaluation and monetary reporting, consisting of pivot tables and advanced formulas.• Design forecasting models that predict payment behavior and guide collections strategies.

Pakistan

• Led a team 10 members, analyzing customer feedback and operation data to identify trends and drive improvements.• Perform data collection and a variety of statistical analyses using Microsoft Excel and Python.• Managed customer interaction and service performance using CRMS.• presented finding using data visualization tools (Matplotlib, Seaborn) to highlight area of product.• Analyzed customer feedback data to identify trends areas for improvements.

Islamabad, Islāmābād, Pakistan

Complaint Management in Customer resolution Unit (outbound)Providing Support and Assistance to Customers Responding to Customer Calls & queriesHandling confidential information like CNIC, DOB, Name, address etc.Re-routing calls to the concerned POCsHanding of FaxesAssisting with Inbound and Outbound mail services

Islāmābād, Pakistan