Michael S. Email and Phone Number
Michael S. work email
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Michael S. personal email
I am a seasoned Technologist and Strategist with over 30 years of senior executive level experience with a number of top corporate firms within the United States. My experience spans multiple industries from Banking to Brokerage firms & Health Care. I have led IT divisions for companies including Cantor Fitzgerald - eSpeed, Compuware, Credit Suisse, GHI and Emblem Health. I have extensive international experience; having worked in the public and private sectors which spans from the US Navy, to Financial and Healthcare organizations. I have made numerous presentations to the IT industry. I am a member of the American Society for Quality, the Carnegie Mellon Institute and a member of the Executive Board of Visitors at Hofstra University. Additionally, I am a adjunct professor in the Hoftra’s Continuing Education Department. I am a certified Six Sigma Black Belt, Software Quality Engineer, Software Engineer and an ITIL practitioner. My areas of expertise are many and include managing, coordinating project plans and deliverables, developing and coordinating Quality Assurance processes and strategies, building relationships with software and hardware vendors as well as recruiting and attracting talented technologists to my team. I have provided the vision, architecture and led the implementation of large scale global CRM and Decisions Support systems. I have implemented proactive monitoring as well as quantitative metrics for both Quality Assurance and IT Service management which is used to assess operational risk as well as proactive trouble shooting and optimizing performance. These Key Performance Indicators (KPI”s) are produced for the highest level of executives with the EmblemHealth organization and is also used to reduce operational costs.
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It LeaderJm Family Enterprises, Inc. Nov 2019 - PresentDeerfield Beach, Florida, Us -
Board MemberHofstra University Jan 2009 - PresentHempstead, Ny, UsBoard Member of CIO Advisors to Zarb School of Business Executive Board of Visitors -
Delivery LeaderLennar Jun 2019 - Nov 2019Miami, Fl, Us -
Global Vice President - Strategic Partnership And Business DevelopmentBlueline Software Services Oct 2017 - Jun 2019Member of the Blueline Software Service senior executive team responsible for identifying, developing and driving strategic partnerships which focuses on aligning innovation, business processes and technology.
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Director, Information Technology: Qa Delivery Management Customer EngagementHealthfirst Feb 2015 - Oct 2017New York, Ny, UsOverall direction of the IT Quality Assurance Customer Engagement (CE) teams and vendor resources responsible for supporting Sales, Service, Marketing, Portal Platforms and customer correspondence delivering and supporting 1.2 Million members, Providers, Brokers and 1800 internal customers. Provided overall Leadership of all planning and implementation activities for all QA strategic and operational projects insuring alignment to scheduled releases and impacted areas.Leadership team participation on the delivery of New Call Center platform for 1000 Call Center agents using SAFe AGILEResponsible for the IT Quality Assurance Customer Engagement domain that aligns the Customer Engagement book of work including a 30 million-dollar CRM (Salesforce) implementation. Responsible to for the oversight and management of all Customer Engagement applications including CRM-Salesforce, Web, Mobile, Customer Correspondence, Sales and Service. Proud Recipient of 2016 - CEO award for outstanding delivery of Salesforce platform. -
Director, Information Technology: Quality Assurance & ControlsHealthfirst Mar 2012 - Feb 2015New York, Ny, UsHealthfirst is a not-for-profit health insurance company sponsored by some of the most prestigious hospitals and healthcare systems in New York. It serves close to 1.2 million members in New York City and in Long Island through government-sponsored programs including Child Health Plus, Medicaid, Medicare Advantage, and Managed Long-Term Care (Senior Health Partners), as well as through private health plans including Healthfirst Leaf and Qualified Health Plans, offered on NY State of Health, The Official Health Plan Marketplace. It has also just launched the Healthfirst Essential Plan, which offers even lower cost options for qualifying individuals.Centralized disparate testing function into a centralized Testing organization with thought leadership and focus around Test Planning, Test Execution and Testing support functionsImplemented a skills assessment within the testing functions to ascertain development plans as well as staffing needs to close operational gaps Reorganized the IT QA function to optimize our resources and provide a better interface to the business to drive change across the organization in order to better align to business demand, capacity -
Director It ControlsEmblemhealth Sep 2006 - May 2012New York, Ny, UsTeam Building/Leadership , Project Management , Testing Optimization, Staff Management , Strategic Planning , System Management , Training/Development, Process Improvement ,Business Relationship Management, Operational Efficiencies , Quality Assurance Vendor Management , Financial Analysis, Budgeting , Change Management and Regulatory Compliance -
Avp ItCredit Suisse Jun 2003 - Sep 2006Zurich, Ch -
Qa ManagerCantor Fitzgerald Apr 1999 - Sep 2003New York, New York, Us -
Lt - Intelligence - AvUs Navy Feb 1991 - Feb 1998Washington, Dc, Us
Michael S. Skills
Michael S. Education Details
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Villanova UniversitySix Sigma -
St. John'S UniversityForensic Science -
State University Of New York At Old WestburyCrimonology- Computer Science - Sociology -
Farmingdale State CollegeCriminology
Frequently Asked Questions about Michael S.
What company does Michael S. work for?
Michael S. works for Jm Family Enterprises, Inc.
What is Michael S.'s role at the current company?
Michael S.'s current role is IT Leader at JM Family Enterprises, Inc..
What is Michael S.'s email address?
Michael S.'s email address is mi****@****nar.com
What schools did Michael S. attend?
Michael S. attended Villanova University, St. John's University, State University Of New York At Old Westbury, Farmingdale State College.
What skills is Michael S. known for?
Michael S. has skills like Process Improvement, Vendor Management, Sdlc, Leadership, Business Analysis, Project Management, Change Management, Management, Crm, Strategic Planning, Quality Assurance, Business Process Improvement.
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