Mostafa A. Email & Phone Number

Northern Virginia

Ashburn, Va

• Planning, designing, and implementing crucial security-related tools and baselines to aid in analysis, alerting, and reporting• Providing in-depth analysis to research and report on active alert indicators within a security information and event management (SIEM) platform• Maintaining responsibility and ensuring utmost attention to detail within client deliverables and service level agreements• Client Account Manager responsible for reporting of key data points to all clients contracted with TruShield with frequent conferences based on extensive research highlighting major threats, trends, and vulnerabilities• Ensuring new Security Operations Center (SOC) and engineering hires were trained and educated with the knowledge needed to successfully develop within the team• Lead multiple security application deployments, and was a part of a continuous project for program and process improvement

Leesburg, Va

• Developing and evaluating Laserfiche documentation to all facets of Loudoun County and its departments with a common goal to digitize public forms for ease of use• Initiating multiple workflows and forms processing to ultimately shorten time required for a majority of tasks• Applying my knowledge to create new forms processing and implementation for future customers to use, thus saving substantial amount of time to generate data• Performing daily system testing and troubleshooting for maintaining Laserfiche services

Chantilly, Va

Focused on delivering exceptional customer service by helping with customer inquiries.Reviewed sales goals and statistics with sales management in order to maximize sales and improve efficiency.Processed customer needs and maintained a follow-up system in order to promote repeat business and customer satisfaction.