Masna Zafar Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

- 𝐑𝐞𝐝𝐮𝐜𝐞𝐝 𝐝𝐨𝐰𝐧𝐭𝐢𝐦𝐞 𝐛𝐲 𝟒𝟎%, swiftly restoring normal service operations and minimizing business impact- 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐝𝐞𝐟𝐞𝐜𝐭 𝐫𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐛𝐲 𝟐𝟓% through thorough investigation and proposing effective solutions- 𝐂𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐢𝐧𝐜𝐢𝐝𝐞𝐧𝐭𝐬 𝐰𝐞𝐫𝐞 𝐫𝐞𝐝𝐮𝐜𝐞𝐝 𝐛𝐲 𝟑𝟎% as a result of the implementation of preventative measures and the management of maintenance tasks- 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐩𝐫𝐨𝐜𝐞𝐬𝐬, reducing time by 20% and improving customer satisfaction- Proficient in 𝐋𝐢𝐧𝐮𝐱, 𝐓𝐞𝐫𝐫𝐚𝐟𝐨𝐫𝐦, 𝐀𝐧𝐬𝐢𝐛𝐥𝐞, 𝐆𝐢𝐭, 𝐂𝐡𝐞𝐟, 𝐃𝐨𝐜𝐤𝐞𝐫, 𝐊𝐮𝐛𝐞𝐫𝐧𝐞𝐭𝐞𝐬, and 𝐉𝐞𝐧𝐤𝐢𝐧𝐬, contributing to a 25% increase in operational efficiency and automation- Highly skilled 𝐃𝐲𝐧𝐚𝐭𝐫𝐚𝐜𝐞 professional with expertise in web and mobile performance analysis, configuration, installation, support, dashboard creation, and effective troubleshooting for comprehensive application metrics and problem diagnosis.- 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐞𝐝 𝐦𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠 𝐚𝐧𝐝 𝐥𝐨𝐠𝐠𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 (including Dynatrace, Prometheus, Grafana, Wazuh, Splunk, ELK, and Nagios), 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐢𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐯𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐛𝐲 𝟏𝟓%- Utilized Ansible for deploying and running monitoring scripts, 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐜𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐢𝐧𝐜𝐢𝐝𝐞𝐧𝐭𝐬 𝐛𝐲 𝟐𝟎%- Achieved a 𝟑𝟎% 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐢𝐧 𝐝𝐚𝐭𝐚𝐛𝐚𝐬𝐞 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 through query optimization and trend analysis- Collaboration with 𝐌𝐚𝐬𝐭𝐞𝐫𝐜𝐚𝐫𝐝, 𝐕𝐈𝐒𝐀, 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫, 𝐀𝐌𝐄𝐗, and 𝐅𝐈𝐒 for swift resolution of issues- 𝐂𝐨𝐧𝐝𝐮𝐜𝐭𝐞𝐝 𝐫𝐨𝐨𝐭 𝐜𝐚𝐮𝐬𝐞 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬, leading to a 𝟐𝟓% 𝐝𝐞𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐫𝐞𝐜𝐮𝐫𝐫𝐢𝐧𝐠 𝐢𝐧𝐜𝐢𝐝𝐞𝐧𝐭𝐬 and enhanced system stability- Established standard operating procedures (SOPs), resulting in a 𝟏𝟓% 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐢𝐧 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧

Lahore, Pakistan

- Consistently met 𝐒𝐋𝐀𝐬, 𝐎𝐋𝐀𝐬, 𝐚𝐧𝐝 𝐊𝐏𝐈𝐬 𝐚𝐭 𝐚 𝐫𝐚𝐭𝐞 𝐨𝐟 𝟗𝟗.𝟗𝟗%- Use of 𝐎𝐓𝐑𝐒, 𝐉𝐢𝐫𝐚 and 𝐙𝐞𝐧𝐝𝐞𝐬𝐤 𝐟𝐨𝐫 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 and concerns 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭- 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞𝐝 𝐰𝐢𝐭𝐡 major clients (such as 𝐀𝐢𝐫 𝐂𝐚𝐧𝐚𝐝𝐚, 𝐂𝐚𝐧𝐚𝐝𝐢𝐚𝐧 𝐈𝐦𝐩𝐞𝐫𝐢𝐚𝐥 𝐁𝐚𝐧𝐤 𝐨𝐟 𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐏𝐚𝐲𝐨𝐧𝐞𝐞𝐫, 𝐏𝐚𝐲𝐅𝐚𝐫𝐞, 𝐌𝐀𝐅𝐅, 𝐀𝐮𝐬𝐩𝐨𝐬𝐭, 𝐊𝐢𝐰𝐢𝐁𝐚𝐧𝐤, 𝐂𝐫𝐲𝐩𝐭𝐨) to ensure successful project delivery and foster long-term partnerships- 𝐋𝐞𝐝 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐦𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 from multiple processors like WireCard, FIS, Conduent 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐢𝐬𝐫𝐮𝐩𝐭𝐢𝐨𝐧𝐬, 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝟗𝟗.𝟗% 𝐮𝐩𝐭𝐢𝐦𝐞 for mission-critical infrastructure- Identified opportunities to increase 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 and engagement, resulting in a 𝟐𝟎% 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭- 𝐑𝐞𝐝𝐮𝐜𝐞𝐝 𝐢𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐫𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐭𝐢𝐦𝐞 𝐛𝐲 𝟐𝟎%, enhancing customer satisfaction and reducing business impact- Successfully 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐞𝐝 𝐚𝐧𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝟓𝟎+ 𝐦𝐚𝐣𝐨𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬, ensuring seamless operations and long-term partnerships- Achieved 𝐜𝐨𝐬𝐭 𝐬𝐚𝐯𝐢𝐧𝐠𝐬 𝐨𝐟 𝟏𝟓% through platform migration- Ability to 𝐝𝐢𝐚𝐠𝐧𝐨𝐬𝐞 𝐚𝐧𝐝 𝐢𝐬𝐨𝐥𝐚𝐭𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦𝐬 in complex, distributed systems, including the ability to differentiate between hardware and software issues- Developed complex solutions to all business problems along with 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭𝐬 by detailed analysis- Consulted with clients to align future software development with customer priorities- Offered software-related 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 through various communications channels- Designed, tested, installed and monitored new systems- Collaborated with upper management to drive strategy and implement new processes- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions

Lahore, Pakistan

Lahore, Pakistan

- Assisted Sales Engineering team, resulting in a 𝟏𝟓% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐝𝐞𝐦𝐨𝐧𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧𝐬- Managed test cases for web services API, 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐩𝐨𝐬𝐭-𝐫𝐞𝐥𝐞𝐚𝐬𝐞 𝐢𝐬𝐬𝐮𝐞𝐬 𝐛𝐲 𝟐𝟓%- Implemented Apple/Google Pay projects, 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐦𝐨𝐛𝐢𝐥𝐞 𝐩𝐚𝐲𝐦𝐞𝐧𝐭 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧 𝐛𝐲 𝟐𝟎%- Coordinated application 𝐝𝐞𝐛𝐮𝐠𝐠𝐢𝐧𝐠, 𝐭𝐞𝐬𝐭𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐭𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠, 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 application 𝐝𝐨𝐰𝐧𝐭𝐢𝐦𝐞 𝐛𝐲 𝟑𝟎%- Provided business 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐚𝐧𝐝 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 for new client requirements, 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐛𝐲 𝟏𝟓%- Led successful 𝐜𝐥𝐢𝐞𝐧𝐭 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧, achieving a 𝟏𝟎𝟎% 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐫𝐚𝐭𝐞 and timely delivery- Conducted daily 𝐬𝐞𝐭𝐭𝐥𝐞𝐦𝐞𝐧𝐭 / 𝐫𝐞𝐜𝐨𝐧𝐜𝐢𝐥𝐢𝐚𝐭𝐢𝐨𝐧 with associated banks and networks, 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐚 𝟏𝟎𝟎% 𝐚𝐜𝐜𝐮𝐫𝐚𝐜𝐲 𝐫𝐚𝐭𝐞- Directed communication with clients, vendors, and networks, 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐢𝐬𝐬𝐮𝐞𝐬 𝐛𝐲 𝟐𝟓%- Handled client calls for information and 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐜𝐡𝐢𝐞𝐯𝐢𝐧𝐠 𝐚 𝟗𝟎% 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 rating- Supported pre-sales activities, resulting in a 𝟏𝟎% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐜𝐥𝐢𝐞𝐧𝐭 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧𝐬- Maintained 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 standards, ensuring data integrity- Worked with software development and testing team members to design and develop 𝐫𝐨𝐛𝐮𝐬𝐭 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 to meet client requirements 𝐟𝐨𝐫 𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥𝐢𝐭𝐲, 𝐬𝐜𝐚𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞- Partnered with development team on product development and 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐩𝐥𝐚𝐧𝐬- 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐞𝐝 𝐭𝐡𝐢𝐫𝐝-𝐩𝐚𝐫𝐭𝐲 𝐭𝐨𝐨𝐥𝐬 and components into applications- Analyzed 𝐩𝐫𝐨𝐩𝐨𝐬𝐞𝐝 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 based on customer requirements

Lahore, Pakistan

For over 15 Years, Al Badar Engineering Company (Pvt) Ltd. (ISO 9001 Certified) has been supplying quality products to leading multinational and national OEM’S of Automotive Sector.- Responsible for analyzing complex system requirements.- Responsible for coordination, requirements derivation, software design, development and implementation of projects.- Prepared technical specification from business models.- Enhancements of existing software systems.- Ensure software quality.- Implement process improvements.- Software technical support to end users/clients.