Managed SharePoint 2016/Online site collections and served as the advisor for Microsoft 365 collaboration and development tools for a 2,200-user organization.• Administered a site collection of over a thousand sites, including lists, libraries, calendars, PowerApps, and workflows to enhance collaboration and knowledge sharing across the organization.• Coordinated with departments and organizations to schedule training and user support, enforce policies covering site appearance… Show more Managed SharePoint 2016/Online site collections and served as the advisor for Microsoft 365 collaboration and development tools for a 2,200-user organization.• Administered a site collection of over a thousand sites, including lists, libraries, calendars, PowerApps, and workflows to enhance collaboration and knowledge sharing across the organization.• Coordinated with departments and organizations to schedule training and user support, enforce policies covering site appearance, permissions and user access management, and assist with content migrations. Show less

Provided Tier II IT helpdesk support, resolving hardware, software, and network access issues for a 600-user organization.• Managed 800 user accounts and 100 security groups in Active Directory across two domains, facilitating seamless access to unclassified and classified networks, enhancing operational efficiency.• Reimaged 80 computers to Windows 11 via PXE, enhancing user experience and ensuring compliance to security standards.

Managed a five-person team that deployed and administered tactical LANs and multi-band satellite transport systems to support military tactical network communications for organizations up to 50 users.• Supervised and trained four team members in operating, maintaining, and troubleshooting LAN components, including Cisco routers and switches, copper cabling, TACLANE encryption devices, Cisco Unified Call Manager, endpoints, and peripherals.• Provided network services and support… Show more Managed a five-person team that deployed and administered tactical LANs and multi-band satellite transport systems to support military tactical network communications for organizations up to 50 users.• Supervised and trained four team members in operating, maintaining, and troubleshooting LAN components, including Cisco routers and switches, copper cabling, TACLANE encryption devices, Cisco Unified Call Manager, endpoints, and peripherals.• Provided network services and support for a 30-user organization during a multinational military exercise in Thailand showing cross-organization communication and adaptability in challenging environments.• Managed a diverse inventory of sensitive networking, satellite, radio, and transportation equipment valued at $1.12 million, ensuring optimal asset protection, utilization, and maintenance. Show less

Successfully managed a range of responsibilities in the domains of networking, helpdesk support, and system administration in office and tactical environments.• Proficiently managed and troubleshooted Microsoft 365 applications, Active Directory groups and user accounts, oversaw network peripherals, and maintained optimal performance for over 500 endpoints/devices.• Resolved over 300 trouble tickets encompassing hardware and software issues as a help desk technician for a… Show more Successfully managed a range of responsibilities in the domains of networking, helpdesk support, and system administration in office and tactical environments.• Proficiently managed and troubleshooted Microsoft 365 applications, Active Directory groups and user accounts, oversaw network peripherals, and maintained optimal performance for over 500 endpoints/devices.• Resolved over 300 trouble tickets encompassing hardware and software issues as a help desk technician for a 200-user office complex, demonstrating exceptional problem-solving skills and effective customer service.• Created and managed over 200 user accounts in Active Directory.• Transformed a remote site into a 15-workstation field operations center, supporting three sensitive networks by installing routers, switches, copper and fiber cabling, SATCOM antennas, computers, VoIP's, and VTC systems, while providing ongoing user support.• Assisted with Windows OS migrations of over 200 computers.• Managed the SharePoint site collection for eight departments, overseeing content management, user permissions, and optimization to enable collaboration throughout the organization.• Collaborated with African Union Mission in Somalia to assist in conducting a site survey and network installation, ensuring secure and efficient communication between members of a multinational political organization. Show less