Responsible for revenue growth and operational performance for Transcon, a service primarily focused on the movement of domestic sensitive freight. My role encompasses 17 branches in eight countries throughout South Asia. This involves travelling to each office and consulting with branch management teams in order to understand the local market context as well as identify strategic carrier partnerships and resources needed to support our targeted growth strategy.

As a Regional Account Manager, the core objectives of the role are to retain and develop the portfolio of business that is currently handled by our company. This role works in conjunction with the Local Account Management Team in each Branch. The customers that this role focuses on have business throughout the South Pacific region, predominantly Australia and New Zealand. This role demands strong communication and coordination skills in order to drive performance excellence and continuous improvement initiatives through numerous stakeholders in multiple branches across the region. The strategic approach to the initiatives that are offered to customers at this level requires the collaboration with many of the internal regional product and service managers. Engagement at customer level was primarily targeted to Regional Directors and COOs in order to deliver regional initiatives

The objective of this role was to secure long lasting partnerships by building relationships based on trust with prospective customers and offering solutions which add value to their current supply model. Responsibilities of this role include: managing a territory, which entails understanding the variety of industries in that territory and its competitive landscape; ensuring that new customers are transitioned smoothly, by communicating clearly with the customer and also with Expeditors' operations teams and management about the account requirements and expectations. Additional responsibilities also include: prospecting for new customers, cold calling, action leads, distributing leads within the network and utilising the network to strategically target businesses and industries

This role involved the management of a portfolio of over 50 customers. Responsibilities of the Account Manager were to regularly meet with customers maintain and develop the current scope of business with their designated portfolio. Monthly or Quarterly Business Reviews are handled for each customer depending on their requirement. Reviews include: agreed KPI measurement, account growth trends and performance, spend monitoring, market updates and opportunities for improvement. Responsibilities also included engaging in rate negotiation to maintain the Customer's Tariff and acting as an escalation point for the customer.

The objective of this role was to monitor Airfreight and LCL shipments for availability and Customs release and ensure they are correctly prepared for delivery. Workload needed to be prioritised to ensure that daily delivery requirements were met and delivery information was communicated timely and accurately. Regular communication and coordination was required with multiple internal departments including Ocean Imports, Customs, Invoicing, Warehouse, Customer Service and also the Account Management teams on a daily basis.

The objective of this role was to coordinate container deliveries with customers and also manage five transport providers to ensure on time performance and timely communication of any delays. Regular communication and coordination was required with multiple internal departments including Ocean Imports, Customs, Invoicing, Customer Service and also the Account Management teams on a daily basis

This role entailed all aspects of customer service and operations involved in freight forwarding import/export air & sea departments. I was responsible for all export air and sea operations whilst supervising the import airfreight operations. This role taught me how to effectively communicate clearly and accurately to ensure my message is received as intended and also assess and prioritise work in a busy and unpredictable environment.