Mason Ellis Email and Phone Number
Mason Ellis personal email
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Disciplined and experienced IT graduate that is currently completing an online Bachelor’s Degree in IT while working full-time. My passions are Information Technology and helping others!SKILLSCritical ThinkingLeadershipWork EthicCommunicationTeamworkPositive AttitudeTASKSCustomer ServiceProcess DocumentationTicketing SystemsActive DirectoryAWARDS• 2021 Time Off Award in Recognition of an Extra Work Effort – Recognized for showing great leadership for excellent work on the Account Team by ensuring processes and documentation are continually updated to create positive improvements for the team and the customer.• 2021 Judith C. Gilliom Award for Outstanding Workforce Recruitment Program – Supported and promoted the program and advanced the employment of individuals with disabilities.
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It Specialist – Account Management And Tier 2 It Admin And Trusted AgentNaval Surface Warfare Center, Crane DivisionBloomfield, In, Us -
It Specialist – Account Management / Tier 2 It Admin / Trusted AgentNaval Surface Warfare Center, Crane Division Sep 2019 - PresentCrane, Indiana, Us• IT Specialist - Account Management, Classified Trusted Agent• Promoted duties: Creating, enabling, disabling, modifying, and other account management using Active Directory• Instrumental in changes that lowered Account Delivery timeframes from more than 15 days to an average of fewer than 3 days – 80% time savings for account creation• Developed internal step-by-step procedure documentation for the team’s processes -
It Specialist - Tier 1 It Support - Service DeskNaval Surface Warfare Center, Crane Division May 2019 - Sep 2019Crane, Indiana, Us• Answered phone calls and emails, troubleshot issues, and provided excellent customer service through quick problem-solving to improve customer satisfaction• Reduced Service Desk’s email inbox from more than 75 unworked emails to an average of less than 10 unworked emails per day – 87% fewer unworked emails per day• Developed internal step-by-step procedure documentation for the team’s processes and instructional documentation for users to follow
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It Specialist - Tier 1 It Support - Service DeskNaval Surface Warfare Center, Crane Division Aug 2018 - May 2019Crane, Indiana, Us• Answered phone calls and emails, troubleshot issues, and provided excellent customer service through quick problem-solving to improve customer satisfaction• Reduced Service Desk’s email inbox from more than 75 unworked emails to an average of less than 10 unworked emails per day – 87% fewer unworked emails per day• Developed internal step-by-step procedure documentation for the team’s processes and instructional documentation for users to follow
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Computer Tech SupportBloomfield School District Aug 2014 - May 2015Earned Class Credit: Provided hardware and software support to teachers and students under the supervision of Michelle Mattox. The work was sometimes more complex than what I knew, which taught me new skills.
Mason Ellis Skills
Mason Ellis Education Details
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Vincennes UniversityInformation Technology -
Vincennes UniversityInformation Technology
Frequently Asked Questions about Mason Ellis
What company does Mason Ellis work for?
Mason Ellis works for Naval Surface Warfare Center, Crane Division
What is Mason Ellis's role at the current company?
Mason Ellis's current role is IT Specialist – Account Management and Tier 2 IT Admin and Trusted Agent.
What is Mason Ellis's email address?
Mason Ellis's email address is ma****@****ail.com
What schools did Mason Ellis attend?
Mason Ellis attended Vincennes University, Vincennes University.
What skills is Mason Ellis known for?
Mason Ellis has skills like Leadership, Microsoft Office, Social Media, Research, Customer Service.
Who are Mason Ellis's colleagues?
Mason Ellis's colleagues are James Palmer, Ashley Carter, Colin Morrissey, Rob Jacobs, Alexis Wood, Victoria Faulkner, Jason Howard.
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