Mason Ferguson Email & Phone Number

As a Network Operations Center Analyst at AccountabilIT, I provide 24/7 technical support to over 50 companies worldwide, ranging from SMBs to global corporations. I am responsible for monitoring critical business systems, updating incidents and tickets within SLA, and communicating with end-users, customer IT staff, internal team members, and escalation contacts.I am also the Incident Command for critical business outages, where I coordinate the resolution efforts, escalate issues as needed, and ensure timely and effective communication with stakeholders. I have a Microsoft Certified: Azure Administrator Associate certification and a Datto DCP certification, and I specialize in Azure Administration, Network Administration, and Operations Support. I am passionate about learning new technologies and solving complex problems, and I strive to deliver excellent customer service and quality work.