Mason Guy Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

• Provide first-line technical support to end-users via phone, email, and ticketing system, troubleshooting hardware and software issues.• Diagnose and resolve network connectivity problems, ensuring minimal downtime and optimal system functionality.• Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring timely resolution and user satisfaction.• Create and maintain documentation for troubleshooting procedures, enabling efficient knowledge sharing within the team.• Perform software installations, upgrades, and configurations, ensuring compliance with company standards.• Implement security protocols and permissions to align with company policies and user roles.

Jacksonville, Florida, United States

• Provide first-line technical support to end-users via phone, email, and ticketing system, troubleshooting hardware and software issues.• Diagnose and resolve network connectivity problems, ensuring minimal downtime and optimal system functionality.• Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring timely resolution and user satisfaction.• Create and maintain documentation for troubleshooting procedures, enabling efficient knowledge sharing within the team.• Perform hardware and software installations, upgrades, and configurations, ensuring compliance with company standards.• Facilitate the creation and setup of user accounts for new employees across various platforms, such as Active Directory, email systems, and internal applications.• Implement security protocols and permissions to align with company policies and user roles.• Coordinate with HR and IT teams to gather necessary information and ensure the timely provisioning of accounts.• Disable access to company systems, networks, and applications promptly upon termination.• Execute account deletion procedures, adhering to company policies and regulatory requirements.

Jacksonville, Florida, United States

• Contract completed.• Prioritize incoming tickets through Service Now.• Managing users' accounts and devices through Active Directory.• Providing users access to software that includes Pyramid, Olympus, Manhattan, and WMS.• Diagnose and repair issues with Zebra handheld scanners and printers.• Diagnose and repair issues with Mac OS, Windows, and Android devices.• Issuing laptops, peripherals, scanners, and printers.

Jacksonville, Florida, United States

• Responds to emergency technical requests for service on computer software, hardware, and network equipment.• Troubleshoots problems with equipment, systems, and connectivity issues; making adjustments and repairs as necessary.• Installs, configures, maintains, and supports clints with their personal computers, network systems, and related technology (equipment and software).• Trains clients on how to perform certain tasks on their personal computers, network systems, and related technology.

Jacksonville, Florida

• Assisting customers to make informed decisions on purchases; ensuring the product will meet the customers’ needs.• Completing transactions through a POS system.

Jacksonville, Florida Area

• Bagging groceries while maintaining guest interaction.• Managing tasks to maintain store cleanliness.

Bachelor'S Degree, Information Technology Management

•Successfully completed a course on Project Management that uses principles from the Project Management Institute Project Management Book.

Associate Of Arts - Aa