Mason Hebert Email & Phone Number

Yarmouth, Maine, United States

South Portland, Maine, United States

Quickly, efficiently and safely fill patient prescriptions, answer and address patient questions or concerns,process insurance claims, accurate detail-oriented data entry, phone consultation with insurance offices,doctors' offices and patients to ensure accurate information and billing, and all performed while upholdingstrict legal, medical and personal data safety regulations

Helped resolve customer inquiries and requests regarding disability and absence coverageCommunicated effectively with multi-disciplinary team and third-party contacts both verbally and in writing within legal restrictions and quality assurance guidelinesConveyed information about financial compensation and absence coverage across various interacting federal, state and private disability and leave typesAccurately logged all incoming and outgoing calls to maintain effective correspondence records

Resolved customer concerns for 20+ companies in high-volume call center prioritizing one-call resolutionProficient in Five9, LimeLight, Konnective, InfusionSoft, UltraCart, and Shopify software systemsUpheld rigorous legal, professional integrity and quality assurance policiesRetrieved and updated customer profiles and billing informationMinimized capital loss by presenting unique return and exchange solutions tailored to customer needs

Westfield, Ma

Traveled between client homes to provide physical and emotional care for clients in situAssisted with activities of daily living, such as feeding, dressing, housekeeping, toileting, etc.Kept and maintained schedule of visits, records of duties performed, and distance traveled between clientsUpheld HIPAA standards, company policies and procedures, and ethical standards of care while consistently away from home office

Personal Care Assistant; basic health care needs for quadriplegic man. Bathing, dressing, light wound care, colonostomy and urostomy care, pneumatic Hoyer lift use and care.

Agawam, Ma

Preserved unit safety by assisting with behavioral interventions, activities of daily living, and client supervisionDocumented actions every shift using a tablet-based, electronic system and gave report to oncoming staffPerformed safe one- and two-person transfers using the sit-to-stand, mechanical lift, walkers, and gait beltsCalculated and communicated client input and output values to nursesProvided therapeutic listening and company to upset and vulnerable patients

Westfield Ma

Created and maintained records of purchases, sales, and requisitionsIncreased return business by providing each customer a positive and supportive experienceOpened and closed store with accountability for establishment keys, inventory and cashExamined merchandise to ensure proper functionality and display representationOptimized display impact and foot traffic efficiency by adjusting visual stock during higher volume seasons

Southwick, Massachusetts, United States

Configured and supervised machine cloning via proprietary software.Built and repaired computer hardware.Connected and troubleshooted computers and machines to local intranet.

Bachelor'S Degree, Network And System Administration/Administrator

High School Diploma, General Studies