Ensured optimal flight crew staffing by adhering to strict FAA regulations, pilot contracts, and company policies.Maintained accurate pilot records and drove schedule improvements for efficient operations.Provided 24/7 support to pilots, resolving scheduling issues and delivering exceptional customer service.Mentored new team members through on-the-job training, fostering knowledge transfer.

Successfully processed and verified 500 credit reports weekly, as a result of timely communication withlenders nationwide.Investigated customer payment trends to ensure security and catch possible signs of fraud or delinquency.

Optimized online order fulfillment by managing inventory, packaging, and courier handoffs. Successfully navigated the challenges of the initial COVID-19 outbreak as an essential worker, delivering exceptional customer experiences in unprecedented circumstances.

Proven track record in lead generation, excelling at researching and identifying potential leads through diverse channels, including social media, industry events, and online platforms

DePaul University- Department of Philosophy – Chicago, Illinois Design flyers for events, effectively communicating vision and ideas.Research and write newsletters for department, delivering exciting information to engage readers.Executed daily administrative tasks and provided quality assistance to faculty members in philosophy department.Created and distributed engaging department newsletters to enhance communication and foster a positive work environment.Provided efficient administrative support to philosophy faculty, optimizing department workflow and productivity.

Executed on-campus events to elevate Pearson brand awareness and engagement.Led student focus groups to gather valuable insights for product development.Delivered engaging product presentations to prepare students for success with Pearson's MyLab and Mastering platforms.

Nautica Pop-Up Shop – New York, NYPlayed a key role in the successful grand opening of the first-ever full-price Nautica store in the U.S. Led the design of window displays and in-store visuals. Provided exceptional customer service, effectively promoting and highlighting the brand’s exclusive collection to elevate the shopping experience.

Gap Kids/Baby Gap – Chicago, ILGuided and helped customers each day in high-volume store.Generated repeat customers by upholding top customer service practices. Operated cash register, took inventory, and stocked shelves.