- Supports continuous curricular and co-curricular academic program assessment and improvement of student learning- Leads development, organization, analysis and reporting of student learning and institutional outcomes to support college and institutional planning.- Collaboratively plans, organizes, and coordinates assessment of academic and institutional intiatives- Develops and establishes operating goals, policies, and procedures for the institutional effectiveness office to enhance organizational effectiveness and efficiency- Manages institutional effectiveness office budget and staff- Maintains university institutional data library- Serves as data coordinator for accreditation and government agencies- Stores and maintains all institutional policy and procedure manuals- Supports the development of new university policy and procedure- Report all assessment findings to internal and external stakeholders- Provide strategic consultation in the development and implementation of the strategic plan of the university and colleges- Manage all university assessment and assigned projects using agile management and reporting on progress of these projects to leadership- Maintains knowledge of current legal and regulatory requirements.- Ensure compliance with federal regulators and accrediting agencies

- Assists the Manager of Assessment in administering assessment surveys, creating forms, generating any reports to support both institutional and curriculum-based assessment activities - Coordinate with Senior Assessment Coordinators to ensure the completion of assigned tasks and projects- Serve as a point-of-contact for faculty who have any questions or suggestions related to their assessment needs- Assists in generating item analysis reports of post-exam statistics and communicates those findings to the faculty (course directors, phase directors, etc.)- Execute projects to review and assess the effectiveness of university programs- Maintain responsibility for oversight of institutional effectiveness data delivery calendar- Serve as subject matter expert on assessment and data tools utilized by the university- Support administrators in reviewing, interpreting and determining the implications of various measures of institutional effectiveness- Make post-exam adjustments indicated by the course directors and run updated reports as necessary- Attend all pre-course planning meetings to provide the support to create the necessary course assessment items- Supports the overall success of the Department of Assessment by performing all other duties as assigned- Assist in planning university program development & accreditation matters

- Assist in university program development & accreditation matters- Assist in the development of university testing policy- Assist in the development of university institutional effectiveness planning- Assist alumni office in development and administration of alumni survey- Work with learning enhancement to provide data sets for at risk student intervention- Support university in all assessment activities- Create assessment outcomes reports for faculty & staff- Conduct course and programmatic outcomes data analysis- Coordinate all assessment activities for Biosciences & Clinical Psychology Departments- Administer student course & board exams with Examsoft- Maintain and update department & school databases- Ensure student success by remaining student focused at all times- Monitor student course performance- Serve as liaison between students and faculty- Ensure students achieve educational and professional standards

- Maintained cleanliness of sales floor- Consistently met floor sales goal- Ensured best customer experience for all store guests- Accurately followed company policy and procedures- Pushed sale of clearance items to free up floor space- Maintained sales floor inventory and back stock

- Implement new testing processes and software for 50+ exams- Access and update university and office databases (e.g. Banner & Excel) ensuring accuracy of score data- Follow numerous standards and procedures for national certification exams- Maintain and hold certifications for national exams- Responsible for training new staff in office and exam procedures and software use- Guide test candidates in the proper utilization of testing software- Manage all aspects of FAA Licensing exams- Maintain and update office testing schedule and calendar- Ensure completion of office projects- Assist in managing office Facebook page

- Implement new testing processes and software for 50+ exams- Access and update University and office databases ensuring accuracy of score data- Follow numerous standards and procedures for various national exams (e.g. ACT, GRE, LSAT, etc.)- Maintain and hold certifications for national exams- Responsible for training new staff in office and exam procedures- Escalate cases to various help desks to resolve software problems- Guide test candidates in the proper utilization of testing software- Assist in managing office Facebook page

- Activate sponsor promotional items- Effectively run promotions table and assist guests with event sign-up- Provide excellent guest services by answering any questions- Communicate effectively with guests and co-workers

- Proof data entries ensuring accuracy- Answer phones and provide detailed information to potential testing candidates- Actively engage with testing candidates, University staff, and external partners through e-mail correspondence- Actively handled confidential and privileged information- Completed assigned tasks based on set deadlines by supervisor - Successfully ensured national and external assessments were returned by deadline

-Build strong relationships with business leaders in KC metro area-Upsell and explain order upgrade benefits-Represent Aramark and Royals in Kauffman Stadium-Assisted in training of new hires in POS software

- Provided training to new employees in business procedures and POS System - Excelled in customer service - Implemented new business strategies - Successfully managed staff - Maintained inventory database and accounting spreadsheet