I currently work for Amazon Hub Delivery, a program working with small businesses in rural America! I am SO proud to say I was a part of its pilot program and led the nation in its efforts! I am part of the acquisition team. I am entrusted to create a positive experience for small business owners by insisting on the highest standards. We manage their success in completing their application, answer any questions or concerns they may have and push for customer obsession.I have improved the partner on-boarding dwell time by 80% since taking ownership of the process, aided in the creation of over 20 SOP’s, managed a caseload of 150+ accounts in all phases of the application, on-boarding, and launch readiness process, directly led efforts with others to decrease attrition rates from 14% to less than 10% by being one of the teams leading the nation in the Launch Day Support pilot, personally assisted 30+ shops (to date) on their first day of delivering smiles, and managed all launches for the team to reference. I also take pride in taking on the efforts in launching our new delivery station in PA as their Applicant Success Manager, along with my current position with the MI station! This took major team collaboration and creation of new processes based on the specific needs.During my time in the workforce, I have gained a motivation to learn and be curious, as well as developed skills in communication, empathy, people skills, and computer literacy!Let's connect to explore potential collaborations, share insights, think big or discuss industry trends and opportunities.