I currently work for Amazon Hub Delivery, a program working with small businesses in rural America! I am SO proud to say I was a part of its pilot program and led the nation in its efforts! I am part of the acquisition team. I am entrusted to create a positive experience for small business owners by insisting on the highest standards. We manage their success in completing their application, answer any questions or concerns they may have and push for customer obsession.I have improved the partner on-boarding dwell time by 80% since taking ownership of the process, aided in the creation of over 20 SOP’s, managed a caseload of 150+ accounts in all phases of the application, on-boarding, and launch readiness process, directly led efforts with others to decrease attrition rates from 14% to less than 10% by being one of the teams leading the nation in the Launch Day Support pilot, personally assisted 30+ shops (to date) on their first day of delivering smiles, and managed all launches for the team to reference. I also take pride in taking on the efforts in launching our new delivery station in PA as their Applicant Success Manager, along with my current position with the MI station! This took major team collaboration and creation of new processes based on the specific needs.During my time in the workforce, I have gained a motivation to learn and be curious, as well as developed skills in communication, empathy, people skills, and computer literacy!Let's connect to explore potential collaborations, share insights, think big or discuss industry trends and opportunities.
Amazon Hub Delivery
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Applicant Success ManagerAmazon Hub Delivery Apr 2023 - PresentUnited States* Build relationships with applicants, small business owners and future Amazon delivery partners* Articulate the program’s value to small businesses by understanding it’s benefits, communicating the opportunity and building trust* Visit current applicants (up to 2 hour driving distance) and aid them in completing the Amazon Hub application process* Communicate with applicants and future partners 1:1 with in person visits and through other tools including, phone, chime, email and webinar platforms* Set proper expectations with prospective applicants to ensure they’re setup for success* Track and monitor applicants in the vetting pipeline* Track lead activity and update pipeline in Salesforce * Provide in person launch support * Support Business Development Managers to participate in recruitment events in the community (ex: lunch and learns, town-hall meetings, coffee chats)* Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve
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Account Development ExecutiveAmazon Hub Delivery Sep 2022 - Apr 2023United States* Visit prospective businesses door to door in targeted towns (up to 2 hour driving distance)* Present and pitch the program opportunity to prospective businesses and generate interest to apply* Qualify the prospective businesses and guide through application, vetting, onboarding process* Track lead activity and manage pipeline in Salesforce * Support Business Development Managers to plan and host recruitment events in the community (ex: lunch and learns, town-hall meetings, coffee chats)* Partner with Business Development Managers to work with local champions such as chambers of commerce and economic development associations* Partner with Account Mangers and other team members to support newly recruited businesses on launch day and as needed* Other duties as assigned related to the recruitment and retention of businesses * Track all activities and outcomes, experience with Sales Force a+
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Certified Massage Therapist- Lead Therapist- Sports RehabilitationKeher'S Health And Chiropractic Nov 2021 - Apr 2022United States
Mason Leach Education Details
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Business Administration And Management, General
Frequently Asked Questions about Mason Leach
What company does Mason Leach work for?
Mason Leach works for Amazon Hub Delivery
What is Mason Leach's role at the current company?
Mason Leach's current role is Application Success Manager.
What schools did Mason Leach attend?
Mason Leach attended Delta College.
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Mason Leach
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