- Achieved $1 million in Microsoft 365 license savings by developing and presenting Power BI insights to senior leaders, identifying trends in user onboarding, exits and license profile for knowledge worker and Frontline workers- Directed the strategic relationship between Goodyear and Microsoft for a 30,000-user environment and used that relationship to drive adoption of Microsoft 365 products across global teams, ensuring alignment with business needs- Spearheaded the Power Platform Center of Excellence Toolkit deployment, leading communities of practice, providing architectural and licensing guidance, and aligning over 100 citizen developers with enterprise goals for rapid adoption and measurable results.- Facilitated monthly presentations to senior IT leaders, Legal and Compliance directors, and the Global Communication leaders, delivering critical updates on Microsoft 365 changes, ensuring alignment with enterprise policies and informed decision-making- Engineered solution using Power Automate, Microsoft Graph API, and Microsoft Lists to enhance communication and task management from 1200 Microsoft Message Center posts annually, 1000+ Microsoft 365 Roadmap updates, and Microsoft News, accelerating organizational responsiveness- Led the early access and full-scale rollout of Copilot for Microsoft 365 and Bing Chat Enterprise, overseeing a private preview champion program, building training materials, IT governance, and cross-functional collaboration with IT, Cybersecurity, and Legal and Compliance teams, ensuring a successful implementation- Cultivated strong relationships with external companies by supporting their Microsoft 365 journeys. - Served as Change Manager for a company-wide Microsoft 365 migration, transitioning 3,000+ employees in one year. Developed instructional materials, created a migration site, and communicated progress to leadership and colleagues

- Collaborated in a global team of 18 other associates to design and support our global implementation of an IoT driven, tire management platform for light-weight commercial vehicles and Commercial Semi-Trailers providing actionable, analytics for fleet customers- Architected platform operations and infrastructure to identify project process snapshots, plan roadmaps to future enhancements and providing team visibility to processes and bottlenecks- Programmed solutions using Python to gather platform usage data and analyze results using Tableau dashboards to provide quality assure performance of platform features and rapidly build with Power Apps to prototype and demo new features for the product- Collected requirements for experimental features through user story interviews and research and used results to develop Power App demos showing the feature’s benefits to the platform

- Collaborated in a global 9-person team to maintain and develop our SharePoint Online and SharePoint On-Premises environments and build applications with Power Automate and Power Apps- Learned and excelled in using Power Apps and Power Automate to support existing applications, educate my team on best practices, and deliver time- and cost-saving solutions to customers- Created a request system using Azure Logic Apps and Azure DevOps to track and document daily work requests, manage project and support tasks, and analyze intake through DevOps reporting through tags and metadata, enhancing workflow efficiency and visibility- Collaborated with request stakeholders to define use cases and requirements, translating them into actionable objectives for the development team- Engineered a scalable document approval system with Power Apps, Power Automate, Microsoft Approvals and SharePoint, trained over 500 users, and achieved adoption for tasks like gate approvals, significantly improving process automation and governance

- Contributed to a 7-person global SAP project, standardizing retention policies and managing 18 TB of data in a global ERP, demonstrating early aptitude for handling complex data management tasks- Learned how to use SAP to provide high-quality customer support for approximately 15 daily incidents in a North American landscape- Managed six concurrent projects, including leading a 4-person team to standardize procedures across two systems, deliver sustainability training, and enhance system performance for Goodyear Associates, all successfully completed within a year, highlighting exceptional time management and critical thinking abilities

I worked with a team of 6 technicians to complete group projects involving software issues and computer hardware malfunctions. I communicated with faculty and staff to investigate technical issues, escalate issues to higher management and manage expectations for all involved. I also use problem solving skills by using university and external resources to find solutions for approximately 10 customer’s issues per day in an efficient manner.

I collaborated with a team of 7 to test software issues, enhancements and meet weekly goals for both areas. I developed a new enhancement for the software on a mobile platform by using Microsoft's Mobile RDP with bar code scanning applications during a company Code-A-Thon. I also created documentation for user manuals and software to guide users and employees on function and accessibility.

I worked as a Summer IT Assistant to perform maintenance on printers, laptops, and desktops for a 750 employee based company. I managed the setup of employee systems allowing up to 100 employees to clock in and out across 2 different campuses. I also administered employee workstations for up to 15 employees to provide optimal work environment for plant and office employees.

I provided strong customer service by accurately processing up 100 transactions per shift in a timely manner. I used persuasive skills to communicate product information and current promotions to customers and manage customer expectations.