- Oversaw and assisted 30 residents with lively adversity, in the Gender Inclusive Housing program.- Maintained professionalism and customer service in an office setting over the phone and in person.- Ensured wellbeing of residents as a trained mandated reporter, working closely with campus resources such as counseling centers, university police, and title IX office.- Deescalated conflicts between individuals living in shared space, and outside of shared spaces.- Effectively maintained and handled confidential hard copy and digital records.- Represented Dutch Quad residential life staff when nominated as “Staff Captain.”

Trained in study planning, time management, exam preparation and content aid skills for the biology department that the University at Albany. Tutored 3 hours a week for General Molecular and Cell biology, General Ecology and Physiology, and Principals of Ecology and Evolution

Hired as a paid intern where I work on a variety of projects. Primarily on one project to create a database and map of recycling agencies in which my company can use to fulfill the specific needs of clients in select areas. Other projects involved in doing back end research for the company on the current market, making projections for the future market along with cleaning up and enhancing some databases they currently have. Primarily working through Microsoft suite and communicating on Microsoft Teams.

Made and prepared food and helped with promotion and advertisement while on the floor staff.Performed a variety of cleaning tasks to maintain corporate standards.Worked on a team to efficiently close the concession stand cleaning cooking equipment.Promoted to “Team Lead” position after 6 monthsOversaw 25 members of floor-staff to uphold standard cashing, cleaning, and food prep. practices.Practiced cash handling while opening, closing, and performing till checks on the registers.Deescalated difficult customers interactions, ensuring customer satisfaction.Learned basic projector maintenance including cleaning, replacing filters starting up and shutting down a total of 19 projectors.