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Mason Smith Email & Phone Number

Customer Service Officer at VicRoads at VicRoads
Location: Greater Melbourne Area, Australia, Australia 10 work roles 3 schools
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Current company
Role
Customer Service Officer at VicRoads
Location
Greater Melbourne Area, Australia, Australia
Company size

Who is Mason Smith? Overview

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Quick answer

Mason Smith is listed as Customer Service Officer at VicRoads at VicRoads, a company with 1648 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Mason Smith.

Mason Smith previously worked as Customer Service Officer at Vicroads and Production Editor triple j Network at Australian Broadcasting Corporation (Abc). Mason Smith holds Certificate Iii In Media from Community Media Training Organisation.

Company email context

Email format at VicRoads

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VicRoads

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Profile bio

About Mason Smith

Being involved in the community broadcasting sector for over the years has been a very rewarding experience, giving people a voice through education and a microphone. SYN Media was great outlet to create and expand my horizons in both personal and professional capacities. As Youth Coordinator I have been given the opportunity to work with the next generation of radio presenters at 2RRR with Youth Jukebox, Sydney's youngest drive time program. Students ranging from 13 to 25 gain confidence and develop strong communication skills, with many ending up studying journalism and media at a tertiary level. Having accepted the role of Station Coordinator in 2016, 2RRR has seen long term goals reached, such as forming a strategic plan, increasing local membership and sponsorship, as well as ensuring our broadcast licence for another five years. Making the leap from community to public broadcasting was an interesting challenge, with the ability to expand my repertoire of skills into new areas and honing in on my strengths and interests in audio media as a whole, and becoming more familiar with CMS services, web development, IT support and editorial decision making.Having taken some time off in the radio industry, I have taken the time to re-engage my customer service experience by lending my active listening skills, ability to break down information, and online skills to customers throughout Victoria, to better maintain and support their transportation needs through this tumultuous period that is COVID-19 My spare time it involves sleep ins, listening to podcasts, seeing some live music, reading, plus an inordinate amount of caffeine.

Listed skills include Leadership, Radio Broadcasting, Radio Announcing, Broadcast, and 12 others.

Current workplace

Mason Smith's current company

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VicRoads
Vicroads
Customer Service Officer at VicRoads
kew, victoria, australia
Employees
1648
AeroLeads page
10 roles

Mason Smith work experience

A career timeline built from the work history available for this profile.

Customer Service Officer

Current

Melbourne, Victoria, Australia

-Primary point of contact for licence, registration, and online transaction enquiries-Online payment transactions-Deconstructing industry terminology and articulating procedures in simple verbiage-Referencing in-house policy systems, upholding Privacy Act laws, and maintaining agile workflow to support customers through COVID-19 -Online and front-end.

Feb 2020 - Present

Production Editor Triple J Network

Sydney, Australia

Providing media content and support for online services, including:- Maintenance of CMS and app services- Creation of a WCMS based website- Education and training for online producers- Podcast editing and publishing- Editorial decision making on content publishing- Marketing support with creation of online tools- Liaise with IT support and web developers

Nov 2017 - May 2018

Audio Language Content Trainer

Melbourne, Australia

- Media education and training- Induction processes- Creation of online and presentation training modules- Broadcaster online, production and play out support services- Administrative duties

Jun 2017 - Aug 2017

Station Manager

2Rrr (Ryde Regional Radio)

Sydney, Australia

- Program scheduling- CSA and sponsorship distribution- Event/Outside Broadcast oversight- Resource provisioning for active volunteers- Website and newsletter content and production- Back end maintenance- Administrative duties- Grant writing and proofreading- Australian music curation

Feb 2016 - Mar 2017

Youth Coordinator

2Rrr (Ryde Regional Radio)

Sydney, Australia

- Liaise with local groups to support the youth community- Work with the Station Manager on events and day to day administration- Create resource materials for both internal and external stakeholders- Upskill current presenters to better help support new hosts- Radio trainer (induct people through panel training and broadcast law)

Jul 2014 - Mar 2017

Fm Coordinator

Syn Media

- Organise and maintain programming grid for FM radio and online stream- Rearrange programming every three months- Conduct interviews with seasonal show applicants- Regulate airchecks and feedback for all shows - Update play out system regularly- Lead a Radio Committee that regulates content and builds internal culture and education

Jan 2014 - Jul 2014

Radio Trainer

Syn Media

- Conduct tours of radio facilities for high school students- Teach and chaperone live to air broadcasts- Induct new SYN volunteers about policies and procedures, broadcasting laws and panel operation- Post-production audio editing of broadcasts

Mar 2012 - Jul 2014

Radio Presenter

Syn Media

Melbourne, Australia

- Hosting various music and entertainment programs- Conduct interviews on a weekly basis- Upload online content and supervise social media- Content research and administrative duties

Dec 2010 - Jul 2014

Talks Manager

Syn Media

- Liaise with public relations and record labels- Schedule live and pre-recorded interviews for radio and TV- Provide research materials for interviewers- Work alongside Managers and Executive Producers- Organise media accreditation for events

Jan 2013 - Dec 2013

Executive Producer

Syn Media

- Create content for an hourly week nightly live Australian music program- Daily administration duties such as podcasting and social media- Supervise and evaluate presenters- Liaise with public relations and musicians

Mar 2012 - Dec 2012
Team & coworkers

Colleagues at VicRoads

Other employees you can reach at vicroads.vic.gov.au. View company contacts for 1648 employees →

3 education records

Mason Smith education

Certificate Iii In Media

Community Media Training Organisation

A well rounded course ranging from broadcast law, the intent of various media platforms, audio editing, script writing and presenting.

FAQ

Frequently asked questions about Mason Smith

Quick answers generated from the profile data available on this page.

What company does Mason Smith work for?

Mason Smith works for VicRoads.

What is Mason Smith's role at VicRoads?

Mason Smith is listed as Customer Service Officer at VicRoads at VicRoads.

Where is Mason Smith based?

Mason Smith is based in Greater Melbourne Area, Australia, Australia while working with VicRoads.

What companies has Mason Smith worked for?

Mason Smith has worked for Vicroads, Australian Broadcasting Corporation (Abc), Special Broadcasting Service (Sbs) Australia, 2Rrr (Ryde Regional Radio), and Syn Media.

Who are Mason Smith's colleagues at VicRoads?

Mason Smith's colleagues at VicRoads include Kevin Coutts, Leslie Barnabas, Phu Nguyen, James Penrose, and Vincent Carbone.

How can I contact Mason Smith?

You can use AeroLeads to view verified contact signals for Mason Smith at VicRoads, including work email, phone, and LinkedIn data when available.

What schools did Mason Smith attend?

Mason Smith holds Certificate Iii In Media from Community Media Training Organisation.

What skills is Mason Smith known for?

Mason Smith is listed with skills including Leadership, Radio Broadcasting, Radio Announcing, Broadcast, Editing, Public Relations, Radio, and Social Media.

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