Mason Webb Email & Phone Number

Rosemead, California, United States

- Vulnerability management- Vulnerability scanning- Threat Intelligence - Firewall Review- Penetration Testing- Network Security- Endpoint Security- Business Impact Analysis- Python- Process Improvement/Implementation

Plymouth, Michigan, United States

• Oversee system interfaces, systems documentation, quality assurance, continuity solutions, creation, optimization, and migration of existing and new technologies and platforms.
• Supply estimates for assigned vulnerabilities developing, testing, implementing quality infrastructure within targeted due dates, and resolving complex infrastructure issues with little to no guidance.
• Monitor the system daily, verifying the integrity and availability of all hardware, server resources, systems, and critical processes; review system and application logs and verify completion of scheduled jobs.
• Assign and manage permissions to software and internal resources via Active Directory groups by administering access to Slack, Zoom, Office 365, and other proprietary software.
• Onboard and off-board users through Active Directory and all other software they might need; exploit PowerShell to create scripts, thus streamlining the operations and increasing productivity.

United States

• Rendered keen oversight to ensure continuous workflow of operations by expertly utilizing the results of due diligence as well as effectively sourcing and implementing solutions to problems occurring within the sites.
• Exhibit versatility by performing multiple tasks, ranging from triaging calls and managing vendors to troubleshooting hardware and software issues, and installing new hardware and software.
• Monitored the ticketing system to provide maximum efficiency and early detection of pending issues while analyzing threats, vulnerabilities, or changes to the level of risk associated with clients’ operations.
• Coordinated with others on technical and security procedures to preemptively eliminate issues from reoccurring by implementing upgrades and measures that eliminate security problems and protect user data or products.

United States

• Employed incident response best practices to support affected business units by managing, directing, coordinating, and communicating across multiple technical and non-technical teams.
• Performed daily review of cyber threat warnings, bulletins, alerts, and incident reporting documentation and databases, providing timely feedback to senior management regarding issues affecting the quality of service.
• Carried out network safety and security procedures and responded to incidents and critical situations in a calm, problem-solving manner.

United States

• Leveraged strong organizational and time management skills while working with end-users to resolve software or hardware issues, providing direct support and focusing on one-call resolution.
• Expedited operational procedures by clearly identifying and communicating critical objectives, team collaboration techniques and promoting adherence to best practices
• Created a positive customer support experience through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional.

• Administered technical support for internal customers and employees by applying a comprehensive understanding of Information Management systems, hardware, and software as the first point of contact.
• Increased customer satisfaction by keeping them informed on progress during issues lifecycle while maintaining composure and patience in the face of complex customer relations.
• Improved the company systems by serving as a consultant in advising, planning, designing, and installing information technology systems, providing a solid interpersonal attitude that deals effectively with client.