Bryan Mason Email & Phone Number

South San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, California, Us

I lead the IT team at MasterClass. Implementing forward thinking technology for the modern workplace.At MasterClass I've built a team of extraordinary Information Technology professionals. Together we have spearheaded initiatives across departments to move our systems and technologies into the 21st century. I've been responsible for planning, implementing, and exceeding business objectives in the following areas: - IT Security and Infrastructure: Migrating our systems to AWS, IDP based Authentication, Remote Onboarding Workflows, LMS Training Initiatives, and Security Compliance regulations. Ensuring Disaster recovery protocols and remediation workflows are in place in case of the unexpected. - End User Support: Creating and iterating on a industry leading help desk using modern tools like Jira Cloud and Halp while exceeding our internal NPS and SLAs.- Budget, Vendor, and Asset Management - Developed and adhered to an IT budget to fit a high growth start up. Negotiating software and licensing deals to meet our internal goals, and tracking our assets across multiple offices and remote locations. Tying these systems and people together using automation to have the most up-to-date and accurate representation of Corporate Systems and tools. - Automation - Built systems starting with automation in mind, allowing one click provisioning and de-provisioning using SaaS driven tools to enable a lightweight and flexible workforce. - People Management - Expanded a team of 1 to a team of 8, and still growing, as MasterClass oversees over 400 Full Time and 400 contract employees. Developed and promoted from within to give MasterClass' IT Professionals room to grow and build their careers. At MasterClass I am fortunate enough to manage and develop the best individuals in their fields and work with the best technologies available to a growing company. I've built the Internal Technology to scale from 50 employees to over 800 and look forward to building for 1000 more.

San Francisco, California, Us

I was hired as the first IT employee for MasterClass. My goal, was and is, to build out a World Class IT organization for the modern workplace. I've helped to build and implement the IT organization's tools from ~60 to 300+ GSuite accounts. While scaling the IT team to include help desk technicians, systems administrators, and production technicians. At MasterClass, I lead IT department initiatives related to global IT operations, OKRs, and work with our executive staff to find solutions to the needs of the business. I work directly with our executive team regarding projects, reporting statistics, and performance tracking (including previous office build outs and yearly budgeting). I'm also responsible for leading internal and external security audits as well as policy documentation (GDPR), data destruction, e-waste, and recycling donation partnerships.Some of the technologies I've implemented for MasterClass are: Amazon ServicesBackupify (for GSuite)BackBlazeDialpadDocuSignGSuite (and other google services)Jamf Pro // Apple DEPJira/Confluence (Jira Service Desk and Jira Cloud)SlackZoom

Austin, Texas, Us

As an Application Sales Engineer and as a Support Engineer at Engine Yard, I've helped the small guys and the larger customers deploy their web applications onto Engine Yard's Cloud Application Management Platform. - Assist Sales Executives to close prospective clients by providing technical knowledge on architecture planning, best practices, competitive advantages, cloud infrastructure concepts, and recommended 3rd party add-on integrations- Been the leading person on my team contributing to Utilization Analysis' for current customers looking to increase the scope and availability of their systems. These included server monitoring and architecture recommendations related to the application's performance. - Handle Trial Tickets that come in through ZenDesk. Ranging from product questions to technical issues that arise during trial deployments and on boarding. Necessary to have strong written and verbal communication skills to properly document and educate customers through tickets and through phone meetings.- Focused on deploying new Magento customers in our Vertical Market within our PHP stack.• Responsible for monitoring trial sign ups, conversions, and guidance system usage to ensure numbers are consistently growing in relation to new feature launches, marketing initiatives, and UX changes:- Work directly with product development and engineering teams to ensure changes are made when signup and conversion numbers are impacted negatively- Train/Onboard new sales executives on product line, cloud concepts, competition, internal tools, and upcoming technical sessions with clients.- PM - Responsible for our www.engineyard.com website redesign (launched March 10, 2016)- Troubleshoot Ruby, PHP, and Gentoo Linux problems and assist customers in solving via tickets- Monitoring - Virtual Network Operations Center - 24/7 monitoring of multiple server statistics and alerts, opening proactive tickets and responding to customer inquires via IRC. ~500 sites

New York, Ny, Us

- Main support for internal users- Setting up new users and deactivating old users- Working with Active Directory and Exchange- Support on XP/7 and All Mac Users both local and remotely- Daily work with RDC and VNC server across multiple platforms and devices. - Maintaining servers and running package deployment on Windows servers. - Working in Basecamp and Streamtime- Daily maintenance on Windows Servers and users computers- Fluency in Microsoft Products and Macintosh Products of all levels- Lead support in switch from Blackberry to iPhone in company mobile rollout.

Cupertino, California, Us

- Provided excellent customer service during entire customer journey from troubleshooting/triage to repairing Apple Products (Mac and iOS) to customer pick up. - Strong customer empathy and flexibility when dealing with customer data and best practices for data retention. - Daily hardware repair of Macintosh computers including hardware replacements, Imaging, OS Installs, Software Updates, etc.- Worked Hands on with new hires in training and mentoring programs in and outside of normal Genius Bar duties.- Certified Apple Hardware and Software Technician for Mac OSX and iOS.- Strong knowledge of OS X, Apple Software, networks, and computer repair (both PC and Mac)- Led store redesigns projects and new product launches that required technical assistance, responsible for revamping and imaging new Genius Bar computers.