Mason Cato Email & Phone Number

Kitchener, On, Ca

Developed meaningful relationships with clients transitioning from sales prospects to active users of telecommunication products across Canada and the United States. Collaborated with Account Executives to develop, manage, and negotiate service level agreements. Utilized comprehensive industry knowledge to provide detailed proposals and quotes for company-wide rollouts of new hardware and software, provided device staging, estimated repair costs, and routinely troubleshot daily challenges.Key Accomplishments: - Obtained “2020 Best Customer Service Award” for highest retention rate of Bell corporate clients.- Maintained the highest rate of customer satisfaction by achieving 100% score multiple times on customer surveys.

Mississauga, Ontario, Canada

Advanced company workflows by spearheading the implementation of Microsoft's newest hardware and software, resulting in a sizable increase of productivity and efficiency within the workplace. Created tailored training sessions and rollout programs using industry-specific best practices to effectively expand knowledge and utilization of Microsoft’s suite of products. Planned and executed live Q&As, end-user events and customer experiences to increase customer engagement, building brand recognition and loyalty. Managed onsite logistics and teams of field representatives to ensure successful experiences and events.Key Accomplishments: - Increased workplace implementation of Microsoft Office 365 by 23% within the first six months.- Successfully launched Xbox’s new subscription based service “Games Pass Ultimate” in Canada.

Toronto, Ontario, Canada

Provided direction and execution of ideas for the launch of “The Google Shop”, exclusive to Canada. Oversaw development of retail stores across Ontario, responsible for visual merchandising of marketing materials, and coordinating with contractors and suppliers to ensure proper installation in accordance to respective floor plans. Conducted comprehensive training events to educate customers on the benefits of Google’s newest hardware, analyze sales, and consumer feedback to report to key stakeholders of growth, expansion, and change in the market.Key Accomplishments: - In recognition of quality contributions and customer service excellence, given responsibility for clients and shops in Toronto territory.- Coordinated 3 large-scale events for internal staff, including the Google Retail National Training Conference with over 400 Googlers and stakeholders in attendance.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Enhanced various company printing processes and document management through personalized proposals, in-depth product demonstrations, utilizing vertical-specific best practices, and regularly scheduled check-ins to ensure quality of product and services. Maintained healthy CRM hygiene to gain competitive advantage and stay current on all customers and potential opportunities.Key Accomplishments: - Identified underperforming assets and service gaps to seize high profile accounts from competition, driving double digit sales growth.- Maintained 70% closing rate through mining Salesforce data, making recommendations based on client needs, and regularly scheduled follow ups to ensure quality of service.