Dan Mason Email & Phone Number

Dartmouth, Nova Scotia, Canada

Dartmouth, Nova Scotia, Canada

Support for Apple products hardware and Software

Dartmouth

On boarding new hires as well as in house training including Instructor for St. John Ambulance First Aid.

Dartmouth

Accurately manage the order inputting process via direct online order entry and the Online Store Identify additional customer needs and potential opportunities through effective information gathering techniques and communicate these findings to appropriate internal parties Participate in up-sell activities and the promotion of other specialized services as identified by the business (i.e. maximizing minimum order requirements, identifying sales gaps and promoting the Online Store) Initiate the customer complaint resolution process and follow through until issues are finalized Complete all required invoice adjustments in a timely manner Understand the resources within the business to be an effective problem solverMaintain a broad knowledge of product availability (i.e. packaging, lead times, where stocked).

Halifax, Canada Area

Direct market sales/underwriting for Residential and Automobile insurance in NS, NB, NL, and PEI.

Dartmouth Nova Scotia

Investigate and resolve billing and service related queriesMaintain and document customer accounts and perform adjustments as requiredAdding and removing services from account per customers requestCable, Internet, Home phone Equipment basic installation Escalate customer inquiries to appropriate levels when required Evaluate and analyze customer account information andRecommend meaningful cross selling opportunitiesServices troubleshooting

Halifax, Canada Area

BlackBerry Account Manager for Alliance PartnersConsultative point for team leads and business unit managers that required next step advice for issues on support and customer expectations.Create and improve cross functional processes throughout the Customer Support Operations.Advocate for customers and partners during internal C level meetings.Manage low CSAT (surveys) results through customer engagement, successfully improving the customer experience.Create support strategies to address issues that impacted direct/indirect customersManage and foster stakeholder trust.Manage and drive multiple projects and trial initiatives increasing shareholder value.

Halifax, Canada Area

Responsible for political and technical escalations at all levels.The single point of contact throughout crisis situations.Trusted adviser with strategic global customers.Assisted sales with support contract renewal issues by addressing customers concerns.Project Manager for internal and external customers.Consultative point for team leads and business unit managers that required next step adviceCreate and improve cross functional processes throughout the Customer Support Operations.Advocate for customers and partners.Manage low CSAT (surveys) results through customer engagement.Create support strategies to address issues that impacted direct/indirect customers.Manage and support teams to achieve performance objectives.Manage and foster stakeholder trust.Manage and drive multiple projects and trial initiatives increasing shareholder value.

Halifax, Canada Area

Inbound support associate for both direct and indirect BlackBerry customersSupport for BIS, first level BES issues, device issues and desktop software support.First call resolution, case ownership and follow through.

Direct inbound calls depending on issue and needs Accountable for providing a high level of service to BlackBerry customers.

Business, International Business, Not Completed

Level 1

Activities and Societies: Completed all requirements for Level 1 certification