Mason Fecht Email & Phone Number

- Lead, coach, and commit to the success and growth of a designated team within the business- Balance more than 25 hours of work a week while maintaining a full-time student course load- Suggested a change in the drive-thru receipt system which allowed the business to serve more cars every hour, improved speed of service, increased order accuracy, and enhanced customer experience- Applied changes to the nightly closing procedure which reduced time employees spent on the clock after closing consequently reducing labor cost - Noticed additional deficiencies in the business and made changes where appropriate that resulted in the business running more efficiently

- Travel around the country to help serve, lead, train, and coach the team members and managers of a new franchise- Work with leadership of the new store and help develop them and set them up for success- Manage to come together and collaborate with other trainers resulting in a grand opening of more than $30,000 a day

- Analyzed average Customer Experience Monitor scores and then made necessary changes in the business that rose scores to fall within the top 20% of the entire company- Evaluated unsatisfactory food cost gap and implemented a system which helped cut the food cost gap in half within only a month’s timespan- Observed deficiencies in inventory tracking system and adopted a spreadsheet system which helped ease the process of tracking inventory in the restaurant

Education record

Bachelor Of Business Administration, Energy Commerce

Concentration in Energy Transaction Analysis