Mason Grier Email & Phone Number

United States

Philadelphia, Pa, Us

Coatesville, Pennsylvania, United States

Marasco Real Estate And Development(RB062805C)Agent(RS364448)

Greater Philadelphia

• Work within Website Platform related tasks• Have basic familiarity with the functionality of Online Shopper, Conversations, Payments Plugin, and Fuel as it relates to digital inventory• Navigate FTP file-sharing programs to review inventory feeds in Microsoft Excel• Work alongside Solutions Engineers and Support Developers to assist in owning, troubleshooting, and resolving inventory cases relating to inventory provider changes, pricing accuracy, and other inventory requests and/or issues• Connect with third parties to resolve inventory related items on behalf of mutual clients• Act as a problem-solver by thinking critically, differently, and bigger to improve inventory processes• Maintain minimum predetermined departmental and company-wide key performance indicators• Work with various web platforms and internal tools, such as WordPress, to troubleshoot and resolve client inquiries.• Work closely with Solutions Engineering to resolve cases and share basic inventory knowledge

Denver, Colorado, United States

- Demonstrates a constant sense of urgency during each customer interaction focusing on customer empathy and outstanding customer service- Provide key stakeholders regular reports as to the success of the Product Support teamWorks in high performing team environment where collaboration, performance and customer service are the highest priorities- Participate in identification of process improvement opportunities- Liaise with other departments on projects and company initiatives as needed- Provides technical support of commercial and proprietary applications- Assists in the pre-production testing of application upgrades and/or custom-developed applications and be responsible for assisting in the deployment of production ready products

Malvern, Pennsylvania

- Provide excellent customer service, including maintaining focus on the neighbor’s issue in a fast-paced environment- Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware- Effectively communicate with neighbors while documenting conversations, exchanges, or sessions into multiple systems- Demonstrate interpersonal skills with a diverse customer base- Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting- Demonstrate conflict resolution, negotiation, and de-escalation skills- Resolve unique hardwiring inquiries within various Ring products - Successfully consult with neighbors to uncover additional product needs

Lakeland, Florida Area

- Promoted to VIP Digital Advisor from Digital Advisor during the Greenway Auto Group acquisition (Oct. 18, 2018)- Edit, modify and enhance textual and graphical content for our hosted websites- Maintain and update websites on a regular basis (HTML, widgets, iFrames, etc...) while suggesting modifications to the clients- Provide weekend and after hours support to our VIP clients- Create targeted Google ad campaigns for our clients based on their unique demographics

Exton, Pennsylvania

- Promoted to Implementation Specialist II from Implementation Specialist I (Jan. 23, 2017) following the vAuto/VIN Solutions data migration - Working in Implementation/Account Management, being the first point of contact after sales up until the completion of onboarding- Gather all necessary information for account configuration from the client or their third parties- Configure exports, and work with clients and third-party vendors to confirm the proper distribution of data files- Troubleshoot data-related problems for maintenance and improvement modifications - Create process improvements for effective data management (Ex. Suggestions for Development from an operations standpoint) - Develop and conduct training as needed for internal and external customers on the proper and effective use of company software and Internet-based products and services.

Exton, Pennsylvania

Downingtown, Pa

- Complete paperwork for store receiving, home delivery, returns, and write-offs- Package merchandise for shipment and complete bill of lading for transfers - Operate equipment according to company safety standards to assist in moving merchandise- Stock merchandise on the sales floor- Accurately document the movement of merchandise- Post-Employment - Returned for seasonal work during the holidays

Bachelor Of Science (B.S.), Audio Engineering

Bachelor of Science Degree in the Audio Engineering Recording Arts Program. Studied the following: Creative Presentation Audio Arts.

Real Estate Salesperson Pre-Licensing, Real Estate

Course 1 Pennsylvania Real Estate Fundamentals - State Approval CR009393 Course 2 Pennsylvania Real Estate Practice - State Approval.

Certificate Of Completion, Commercial And Advertising Art

Activities and Societies: Skills USA Certificate of Completion in the Commercial and Graphic Arts Program Studied the following: Adobe.