Mason Herzner Email & Phone Number

United States

Columbus, Ohio Metropolitan Area

● Using ServiceNow! To manage tickets● Confirmation of office compliance with tech standards● Utilizing Active Directory to create and appropriately provision user accounts ● UtilizeCitrix to aid remote users.● Replacement of Equipment to comply with new standards● Assist users with Issues in VDI● Issue out company hardware and ensure tracking of company assets● Assist Asset Management team in keeping users supplied with necessary hardware for work● Provisions physical and digital assets as users require● Ensure compliance with digital security and technology standards● Assists users in office by installing and validating installation of hardware / software● Assist users with issues inside of Citrix remote desktop environment● Physically diagnose hardware issues● Replace hardware components as requested/needed inside of Del 5420s, Dell 7550 andDell 5510s (Ram/NIC)● Coordinate with Inventory Management and Project Management to requisition tools forhardware component installs● Create basic powershell scripts to automate basic job duties such as saving users profilesbefore rebuilding.

Columbus, Ohio Metropolitan Area

● Installation of Network infrastructure and equipment.● Confirmation of office compliance with tech standards● Assisting internal users with technical issues through SalesForce● Utilize BEYONDTRUST to aid remote users.● Replacement of Equipment to comply with new standards● Setting own hours to meet deadlines● Assist users remotely and in person with known issues● Remotely assist users with proprietary software● Travel to repair / replace malfunctioning or broken systems.● Coordinate with other projects to ensure functionality of VOIP phone

● Responded to emergencies with speed, efficiency and knowledgeable assistance.● Performed as fire team member during situational training exercises and infantry● dismounted/mounted battle drills.● Patrolled designated coverage areas and evaluated terrain for defensive use.● Trained in and instructed the use of Javelin/Saber Anti-Tank Missile Systems.● Led fire team during battle drills and training exercises.● Led basic reconnaissance operations and reported enemy movements to● commanding officers.● Led fire team during infantry dismounted battle drills and situational training● exercises.● Operated as "Op-For" member for six months to facilitate training of several units.● Operated MIlitary Vehicles including the Hummwv and Polaris UTV● Successfully Managed an armory of over six hundred serialized items