Mason Higby Email & Phone Number

Mishawaka, Indiana, United States

South Bend-Mishawaka Region

Mishawaka, Indiana, United States

Remote

Contracted to Huntington National Bank. Process mortgage loans from application to closing in a high volume, fast paced environment. Collaborate with mortgage loan officers, title companies, outside insurance companies, and others via phone and email. Was the main point of contact for customers and update them throughout their mortgage application, including requesting documents asked for by the underwriter. Pre-underwrite loans before sending to the underwriter to insure a quick turn around time. Won internal award for fastest turn around time (11 days) 3rd month in position. Consistently achieved 100% customer satisfaction surveys as well as numerous commendations from management and internal partners.

Kalamazoo, Michigan Area

Have an in-depth conversation with every client to further their financial goals and deepen their relationship with PNCProvide customers with financial education and sources to manage and build their goalsConvert leads into appointments and referrals through outbound cold calls Identify Business Banking and PNC Investment opportunities and engage ecosystem partnersProcess cash transactions for customers

Kalamazoo, Michigan Area

Contact customers through a mix of Outbound and Inbound calls to set up payment arrangements for their delinquent Credit Card, Auto, and Home Equity Loans. During the course of conversation, educate customers on loan terms and attributes while also finding opportunities to offer solutions to the customers' hardships. This includes setting up payment plans, directing customers to ecosystem partners, and negotiating settlements on debt owed. Continually research and solve various problems and escalate issues as needed. Consistently one of the top performers in the department, ranking on average top 5 in performance metrics as well as achieving an average ranking of 99% in quality goals, with multiple months having 100%.

Meco, Spain

Assist teachers in a Spanish high school with a variety of subjects taught in English (English, Physical Education, Biology, Technology). This included designing lessons, conducting speaking and listening exams, as well as leading students in English-based activities.

Assisting the Help Desk of the Information Services Department of Kalamazoo College. This included troubleshooting, assisting students/faculty in connecting to the College's network, applying software and hardware upgrades to campus computers, assisting with installation of new equipment for professors/faculty, and proficiently using the online inventory database to track incoming and outgoing equipment.

Work the drive-thru cash register and the food line as well as assist in food preparation and janitorial duties in the restaurant.