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Mason Mansfield Email & Phone Number
Senior Leader - Operations and Execution
at
People First Bank
1 work email found
@peopleschoicecu.com.au
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✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Leader - Operations and Execution
Location
Greater Adelaide Area, Australia, Australia
Company size
Who is Mason Mansfield? Overview
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Quick answer
Mason Mansfield is listed as Senior Leader - Operations and Execution at People First Bank, a company with 1874 employees, based in Greater Adelaide Area, Australia, Australia. AeroLeads shows a work email signal at peopleschoicecu.com.au and a matched LinkedIn profile for Mason Mansfield.
Mason Mansfield previously worked as Retail Optimisation Lead at People'S Choice Credit Union and Multi-Site Branch Manager/Acting Regional Manager at People'S Choice Credit Union. Mason Mansfield holds Master Of Business Administration - Mba from Australian Institute Of Business.
Company email context
Email format at People First Bank
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{first_initial}{last}@peopleschoicecu.com.au
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Profile bio
About Mason Mansfield
SUMMARYExperienced and highly effective leader with 14 years’ experience in Retail Banking. I am results driven and dedicated to continuous improvement in performance for the business and my own personal development. CORE SKILLS- Multi-team Leadership - Risk Analysis and Management - Retail Banking Operation Management - Stakeholder Management - Sales, Service and Advice Delivery - Identifying and Driving Efficiencies - Strategic Planning and Implementation - Compliance Management- Budget management - Coaching, Training and Development - Strong interpersonal skills - Leading and Implementing ChangeCURRENT ROLEReporting to the Senior Leader Operations and Execution, this role is responsible for the planning, coordination and delivery of strategies to drive optimisation across virtual, branch and contact centre channels. The optimisation scope includes workforce planning, operations(including both first party and third party vendors), and branch footprint, with the aim to improve the member experience, deliver business growth, cut costs and maximise productivity.Key achievements• Led the development of Virtual Capability in 32 sites across Australia, including technology install, building works, process creation, and recruitment of virtual consultants. This has created a new channel of business within People's Choice• Developed and implemented a Personal Lender Best Practice document that created an increase of 115 opportunities, which transferred into an additional 92 sales resulting in an increase of $3m in the first quarter post introduction.• Implemented an in-branch strategy which reduced high cost transactions by 55% - this created the opportunity to reduce staffing costs• Key member of the working group to transition the first three branches to be lending and advice centres, resulting in a leaner staffing model and increased performance across all KPI's compared to the year prior• Selected to be the Responsible Manager on the Australian Financial Services Licence with ASIC for People’s Choice Credit Union
Listed skills include Banking, Leadership, Risk Management, Consumer Lending, and 17 others.
Current workplace
Mason Mansfield's current company
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People First Bank
5 roles
Mason Mansfield work experience
A career timeline built from the work history available for this profile.
Retail Optimisation Lead
CurrentOutlineReporting to the Senior Leader Operations and Execution, this role is responsible for the planning, coordination and delivery of strategies to drive optimisation across virtual, branch and contact centre channels. The optimisation scope includes workforce planning, operations(including both first party and third party vendors), and branch footprint.
Jul 2021 - Present
Multi-Site Branch Manager/Acting Regional Manager
- OutlineWorking across multiple sites and having up to 15 direct reports including leaders, home lenders, personal lenders, and service consultants. Responsible and accountable for planning, development, and.
- Developing, delivering and promoting a culture that supports a high-level customer service across multiple sites
- Leading, coaching and developing a wide range of staff to increase capability in compliance, sales and customer service
- Manage the achievement of retail sales and expense budgets, including sales targets, and managing resources to meet operational needs
- Development and successful implementation of business plans to drive improvement, control risk, and maximise operational efficiency within budgetary parameters Key achievements
- Developed and implemented a Personal Lender Best Practice document that created an increase of 115 opportunities, which transferred into an additional 92 sales resulting in an increase of $3m in the first quarter post.
Apr 2017 - Jun 2021
Training Consultant/Organisational Development Specialist
- OutlineReporting to the Manager of Learning Solutions, responsible for the development and maintenance of all learning programs focussed on lending. Lead facilitator for the induction of all employees, which included.
- Lead trainer for the personal lending and home lending programs, including managing the customisation and updating of all content
- Conduct structured training sessions and courses, design online learning including skills evaluation systems
- Recommend, develop and implement improvements for all existing and proposed courses
- Conduct Training Needs Analysis to uncover gaps and recommend training and support needs
- Track and manage the CPD hours of all personal and home lending staffKey achievements
Jul 2014 - Apr 2017
Member Service/Member Relationship/Senior Relationship Consultant/Assistant Manager/Home Lender
OutlineReporting to the team leader in the call centre, I commenced my employment as a service consultant providing general advice on insurance, general bank accounts and referring to specialists where required. In 2011 I transferred to a member facing role in a branch and progressed to a Member Relationship consultant. In this role I provided personal.
Jan 2010 - Jul 2014
3 education records
Mason Mansfield education
Master Of Business Administration - Mba
Graduate Certificate In Management, Business Administration And Management, General
Education record
Heritage College Adelaide
FAQ
Frequently asked questions about Mason Mansfield
Quick answers generated from the profile data available on this page.
What company does Mason Mansfield work for?
Mason Mansfield works for People First Bank.
What is Mason Mansfield's role at People First Bank?
Mason Mansfield is listed as Senior Leader - Operations and Execution at People First Bank.
What is Mason Mansfield's email address?
AeroLeads has found 1 work email signal at @peopleschoicecu.com.au for Mason Mansfield at People First Bank.
Where is Mason Mansfield based?
Mason Mansfield is based in Greater Adelaide Area, Australia, Australia while working with People First Bank.
What companies has Mason Mansfield worked for?
Mason Mansfield has worked for People First Bank and People'S Choice Credit Union.
How can I contact Mason Mansfield?
You can use AeroLeads to view verified contact signals for Mason Mansfield at People First Bank, including work email, phone, and LinkedIn data when available.
What schools did Mason Mansfield attend?
Mason Mansfield holds Master Of Business Administration - Mba from Australian Institute Of Business.
What skills is Mason Mansfield known for?
Mason Mansfield is listed with skills including Banking, Leadership, Risk Management, Consumer Lending, Relationship Management, Public Speaking, Stakeholder Management, and Coaching.
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