• Led a global revenue operations team of 35 which included the following functions: Direct Sales Operations, Self-Serve Assist Operations, Channel Operations, Systems Program Management & Administration, Deal Desk, Order Management, Provisioning, and Go-to-Market Application Engineering• Guided team to successfully drive major process and system transformations for Dropbox acquisitions (Hellosign and DocSend), new GTM strategies, product launches, vendor sales team outsourcing, multi-product selling architecture, and channel partner tooling.

• Led a team of 7 system product owners/administrators and 3 full stack engineers to drive large initiatives and develop new Go-To-Market capabilities for the business. Examples of our recent initiatives and outcomes:• Developed a custom application to integrate BDR tooling (DiscoverOrg, Salesforce, Outreach) to automate manual workflows and improve BDR productivity by 25%• Transformed Quote to Cash systems to a multi-product architecture and enabled the ability to sell new Dropbox add-ons and Hellosign products, which resulted in $5M Net New ARR In 2020• Streamlined Customer Success processes and tools by consolidating customer data and workflows in Gainsight, which eliminated 15,000 hours of manual CS work per year• Enabled our GTM teams and partners to collaborate with Dropbox support through custom Zendesk integrations with CRM & PRM• Orchestrated Salesforce Lightning migration for 500+ users across global GTM organization• Managed a $2M/year software portfolio and reduced spend by 25% ($500k) in 2020

• Formed a new team to transform our Go-to-Market systems and processes to enable growth and a differentiated customer experience• Set the team's vision, purpose, goals, role and responsibilities• Developed a team strategy and organized capability groups to successfully achieve the strategy and evenly allocate work and responsibilities• Scaled the team to 6 team members, which included recruiting and hiring 3 new team members • Partnered with cross functional teams to fully integrate our new team into their processes for execution• Guided team in driving large initiatives to implement and improve the following systems: Salesforce Sales Cloud, Salesforce Lightning Migration, Gainsight, PRM, Salesforce Community Cloud, CPQ, Zendesk, Outreach, SetSail, DiscoverOrg, Appinium, Meridian, Conga, Hellosign

• Formed a strategic PRM vision resulting in 10+ workstreams across Channel, Business Development, IT, Marketing, Operations, Support, Legal, Engineering, Security, and Localization• Developed a business case and budget that led to acquiring $1M in funding for the PRM roadmap• Established global listening posts that resulted in 60+ interviews and 2 Advisory Council workshops with 40+ partners, which generated 200+ business requirements and 12 key priorities for phase 1• Drove the Request for Proposal Process for Project execution and led negotiations for the RFP bids with vendors and saved $500,000 from first round bids• Started the PRM program and built (interviewed, evaluated, and onboarded) a project team of 10 team members to lead execution• Designed a project management methodology that drove completion of requirements and specifications, team & budget allocation, vendor selection, design, execution, launch, and change management• Evangelized PRM globally with internal stakeholders and external partners to build organization-wide excitement• Launched the application to 12,000+ users in 12 languages and 80 countries • Achieved the following success metrics: 6,000+ active users, 310% increase in registered deals, and 68% increase in completed trainings.

Business Systems Manager (May 2017 - January 2018)• Managed quote to provisioning processes and systems, which included CPQ, contract lifecycle management, provisioning, and subscription management• Collaborated with Sales, Success, Operations, Engineering, Finance, Accounting, and Legal to prioritize projects and build quarterly roadmaps• Operationalized new pricing and packaging by configuring processes and systems to enable Sales and Success to sell new products designed by Optimizely’s Monetization and Pricing team• Designed and built a new Salesforce CPQ process to address user pain points and to reduce page load times by 60%, contract creation time by 30%, and quote creation time by 20%Product Owner, Business Systems Engineering (March 2016 - April 2017)• Prioritized and led projects and initiatives for Optimizely’s data warehouse, business intelligence platform, and business system integrations• Collaborated with stakeholders from Product, Engineering, Sales, Success, Marketing, Finance, Accounting, and HR to gather requirements and priorities for analytics and reporting needs• Developed and published quarterly roadmaps and presented team’s initiatives to leadership teams and engineering organizationSr. Business Systems Analyst (March 2016 - April 2017)• Built a custom ticketing system on Salesforce to manage ~1,200 requests per month for internal support teams (Operations, Accounting, Finance, Legal, and Engineering)• Created a framework to define a standard Optimizely deal and implemented controls and approval processes to manage non-standard dealsBusiness Systems Analyst (August 2015 - February 2016)• Migrated Optimizely’s subscription management platform to Zuora from Recurly• Implemented Zuora CPQ to support advanced new, amendment and renewal quoting• Automated contract generation for all contract types

Senior Business Process Analyst (July 2014 - August 2015)• Led 4 onshore and offshore teams across 5 projects in various phases of the application lifecycle• Managed a $1 million dollar project budget for 3 Salesforce applications with 1,500 users• Built detailed project plans and monitored progress for cross-functional projects• Presented weekly to senior business and IT leadership on project status, risks, issues, and changesBusiness Process Analyst (September 2012 - June 2014)• Gathered business requirements and defined system specifications to streamline sales operations• Collaborated with offshore teams to design, develop, and test software applications• Developed user acceptance test cases and facilitated UAT sessions• Built training materials and conducted trainings for 100+ users

• Preformed business analytics in Microsoft Excel and Access for two clients• Analyzed net promoter score metrics to provide guidance on prioritization of e-commerce client’s business initiatives• Evaluated sales strategy for a biotech client’s new drug administration sites

• Prototyped new part designs for mobile showroom to ensure product reliability during travel• Designed and built test fixtures for treadmill lifecycle testing• Supported cost reduction and product development efforts for the M320 treadmill

• Designed and built fixture for motor testing to improve testing turnaround time and tester safety• Solved electrostatic discharge problem by designing a conductor for the Roadster motor

• Coached high school junior varsity water polo team• Taught fundamentals and game strategy to prepare players for the transition to varsity