Mason Moesch Email & Phone Number

Green Bay, Wi, Us

Green Bay, Wisconsin, United States

This role included all the responsibilities of my previous role, plus the following:Responsibilities:• Architect and document new infrastructure solutions and technologies implemented in the environment.• Coordinate with external vendors to resolve complex network issues critical to maintaining our relationships.• Perform strategic analysis of upcoming renewal dates and research replacements.• Partner with team lead to ensure we meet both CapEx and OpEx requirements while maintaining appropriate lifecycle management.• Mentor and train other members of the Infrastructure Team as well and others, helping them develop and grown in their role.• Help team members be accountable for IT excellence planning for both tomorrow and years from now.Accomplishments:• Designed and implemented new Cisco UCS X-series and Intersight compute environment replacing an EOL UCSM deployment.• Performed an analysis of business requirements for storage, purchased new NetApp nodes, and implemented them. Impact of this project was huge for both internal and external customers.• Redesigned all ITOPS racks at our primary data center leading to a more reliable and easier to navigate environment.• Removed multiple layers of networking left behind from previous projects and simplified overall network topology.• Built strong relationships with multiple business units and opened avenues of communication. This resulted in more being accomplished with clearer end-goals in sight.Technologies: Cisco Intersight, Cisco UCSM, VMware, VMware vRealize and LogInsight, NetApp, Citrix NetScaler, Palo Alto, Juniper SRX/EX, Meraki, Synology, Commvault, Docker, Linux, Windows Server

De Pere, Wisconsin, United States

Nsight is a family-owned organization consisting of Cellcom (local regional cellular carrier), Nsight Teleservices (local telecom company), Nsight Tower, and Glas Coffee. We focus on providing and excellent product for our customers with local and personal customer service. We’re proud to both serve and give back to the community that support us.Responsibilities:• Maintain both network edge and checkpoint firewalls across multiple data centers, corporate offices, and retail locations.• Administer storage environment consisting of multiple clusters across multiple data centers.• Troubleshoot and maintain Cisco UCS (blade) compute environment.• Perform configurations and patching of Citrix NetScaler load balancers.• Coordinate with other systems administration teams (Linux and Windows) to ensure they can provide our internal customers with the services needed.Accomplishments:• Performed Palo Alto cut-over without internal or external customer interruption.• Kicked off better software life-cycle management by auditing all internal systems and bringing them to supported versions of code.• Stabilized NetApp storage environment by working with teams to better allocate available tiers of disk.• Replaced aging NetApp cluster used for backup archival with a cheap and deep solution right-sized for the organization’s needs.Technologies: Cisco UCSM, VMware, VMware vRealize and LogInsight, NetApp, Citrix NetScaler, Palo Alto, Juniper SRX/EX, Meraki, Synology

Green Bay, Wisconsin, United States

Responsibilities:• Performed troubleshooting and administration of Palo Alto firewalls.• Ensured remote employees could connect reliably through WFH VPN.• Designed entire network stack for new locations.• Ensured business continuity and performed disaster recovery planning by implementing proper data replication and retention strategies.• Administered and maintained hyper-converged compute/storage platform.• Performed troubleshooting of Citrix Apps and Desktops platform and NetScaler load balancers.Accomplishments:• Performed cost analysis of Meraki WiFi implementation and implemented an alternate solution lowering both CapEx and OpEx responsibilities.• Assessed business disaster recovery needs and outlined replacement compute and storage solutions to better suit business needs.• Orchestrated organization onboarding to M365 tools like SharePoint, created all supporting documentation, and crafted strategic messaging to curate engagement.• Implemented MFA and SSO platform to ensure data and application security.Technologies: Palo Alto, Global Protect, Simplivity, VMware, Veeam, Meraki, UniFi, Aruba, Citrix, SnipeIT, Bookstack, SharePoint, Exchange Online, M365

Green Bay, Wisconsin, United States

Orthopedic & Sports Medicine Specialists (OSMS) provides orthopedics, sports medicine, rheumatology, and pain management care. OSMS’s unique position as a sizable yet doctor owned clinic offers its patients affordable and personalized care in the NE Wisconsin area.Responsibilities:• Provided technical support for hardware and software, ensuring prompt resolution to avoid disruption in caregiving.• Deployed and re-imaged PCs across multiple locations.• Performed administration of the Meraki WiFi network.• Facilitated vendor communications to resolve issues on behalf of our internal customers.Accomplishments:• Performed entire organization onboarding of Microsoft Teams in a time crunch to maintain business continuity during COVID-19.• Implemented new PC deployment procedures to maintain a consistent and functional experience for all users.• Created internal inventory and documentation platforms and performed organization-wide audit.Technologies: Windows, Windows Server, PDQ, WSUS, Meraki, Palo Alto, Citrix, Merge PACs, Mitel/Shoretel, M365

Oshkosh, Wisconsin, United States

•Mentored AppleCare advisors through the Team Manager Apprentice program•Performed and documented advisors 1:1s, quarterly, and annual reviews•Coached and graded advisors on customer interactions•Provided training to advisors on policy, procedures, and technologies

Oshkosh, Wisconsin, United States

•Performed troubleshooting of complex and escalated technical issues•Selected as one of the top advisors globally for AppleCare Advisor Elite

Oshkosh, Wisconsin, United States

•Took incoming customer contacts and performed troubleshooting of technical issues

Green Bay, Wisconsin

Shawano, Wisconsin, United States