Mason Powell Email and Phone Number
Mason Powell's Location
Katy, Texas, United States, United States
Mason Powell's Contact Details
Mason Powell work email
- Valid
- Valid
- Valid
Mason Powell personal email
n/a
Mason Powell phone numbers
About Mason Powell
Accomplished Information Technology Professional with extensive years of administering domain environments, implementing policies, user rights and data security. Demonstrated competence in both small business and Fortune 100 organizations. Proven troubleshooting and problem solving ability with a passion to learn from issues and develop processes to prevent them whether by documentation, technical training or other communication. Ability to work with all levels of management and individual contributors, contributing to a successful team environment.
Mason Powell's Current Company Details
Mason Powell Work Experience Details
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System EngineerPlains All American Mar 2014 - PresentHouston, Tx, Us
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3Rd Level Support - Total Customer Experience And Quailty TeamHewlett-Packard May 2009 - Nov 2013Houston, Texas, UsSenior Engineer in Total Customer Experience and Quality support team. Supported customers and HP internal technical teams (1st & 2nd Level support). Provided consultation services and worked complex issues from report to resolution.• Subject Matter Expert (SME) and main point of contact for Microsoft Windows Operating Systems (Embedded, Client and Server), Active Directory and Group Policy. Worked directly with internal HP cross-functional teams and Microsoft System Engineering teams to resolve MS-specific issues.• Designed and led a specialized team to implement a ‘Virtual Lab’ environment for use by field personnel and internal 1st and 2nd level support. Managed program from initial build to roll-out. Customized new and maintained virtual environments based on customer and/or support need. Enabled ‘real-time’ support for remote field issues by local 3rd Level Support (3LS) and Research and Development (R&D) resources.• Developed, reviewed and published technical collateral (manuals, white papers, best practice documentation, technical advisories) for training and reference by both external customers and internal support personnel.• Supported new All-in-one system programs. Supported large enterprise customers and worked issues with Independent Software Vendors (ISVs) who developed and customized programs for these systems. -
Expert Member - Technical StaffHewlett-Packard Feb 2007 - Nov 2013Houston, Texas, UsSubject Matter Expert for Microsoft Client and Server Operating Systems, Active Directory and Group Policy. Developed and conducted training on Active Directory, Group Policy and profile management for customers, internal service groups and HP trade shows.
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Senior System Engineer, Desktop Solutions OrganizationHewlett-Packard Mar 2004 - May 2009Houston, Texas, UsCollaborated in dynamic startup group developing Consolidated Client Infrastructure (CCI), a remote computing solution. Successfully delivered key solution components.• Subject Matter Expert for Microsoft Operating Systems. Tested Windows XP, Vista and Windows 7 on client side and Windows Server 2003, 2003 R2 and 2008 on server side to ensure compatibility, performance and consistent functionality regardless of Operating System. Point of contact for all Active Directory and Group Policy issues. • Wrote and published substantial white papers on Group Policy management, Remote Desktop functionality and Software Restrictions. Boiled down complex issues into simple ideas for customer consumption. Responded to customer requests for specific documentation as needed.• Shared in implementation of solution internal to HP. Managed 1,000 users through Active Directory, worked and resolved any reported issues. Collaborated with internal IT department to set up and manage user accounts.
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Quality Engineer, Operating Systems, Desktop EngineeringHewlett-Packard Feb 2001 - Mar 2004Houston, Texas, UsHeaded test team of up to 5 engineers, testing Microsoft Operating Systems on Compaq/HP hardware. Led development of standards, usage cases and test plans for Compaq/HP initiatives with Microsoft.• Managed successful test and delivery of Windows Millennium and Windows XP as well as all following Service Packs and patches for worldwide Consumer Desktop group. Recognized by Microsoft for raising issue reporting and resolution to highest level ever. Developed and maintained master test plan, supervised testing, mentored team members, interfaced directly with Microsoft Development resources and program managers. Established usage cases and test plans for additional Microsoft programs and initiatives from other software/hardware vendors, working with development resources to resolve identified issues.• Standardized test processes and troubleshooting procedures for joint HP/Microsoft client system Market Development performance initiative. Collaborated with Microsoft engineering and legal resources to maintain procedures according to required standards. Resulting documentation became basis for both worldwide desktop and notebook division. Became central point of contact for all reported issues, reviewed and verified all issues before passing on to Microsoft. Ensuring compliance with initiative resulted in $15 million savings per year. After HP acquisition trained European team on process, troubleshooting and resolution procedures.
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System Software Engineer, Quality Engineering And TestCompaq Computer Corporation Mar 1997 - Feb 2001Starting out as a hardware/software test resource, quickly developed skill set to become a senior tester, entrusted with testing new projects due to excellent understanding of system operation and ‘real life’ customer usage cases. Expanded responsibilities to become test development engineer, documenting usage cases performed by test groups, also maintaining a library of test tools and equipment to allow for most effective test scenarios.• Researched, developed and published performance benchmarking procedures used to measure system performance against competitive units. Trained marketing personnel on benchmarking and results analysis for use in media publications. Increased demand for benchmarking results required formation of new competitive analysis group. Published procedures served as foundation for new group, led training of personnel and contractors assigned to new group.• Reviewed weekly test results obtained by junior testers and contractors. Established mentoring program which quickly produced improvement of test effectiveness and report accuracy. As a result the weekly reviews became unnecessary and were discontinued.
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Softtware EnginnerOrca Technologies Aug 1996 - Mar 1997On-site contractor for Compaq Computer Corporation responsible for hardware validation.
Mason Powell Skills
Hardware
Servers
Troubleshooting
Operating Systems
Virtualization
Cloud Computing
Integration
Vmware
Active Directory
Group Policy
Storage
Data Center
Disaster Recovery
Enterprise Software
Microsoft Operating Systems
Technical Writing
Technical Training
System Testing
Microsoft Server Platforms
Test Strategy
Performance Benchmarking
Test Process Development
Public Speaking
Mason Powell Education Details
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Bay Path Technical Vocational SchoolData Processing And Data Processing Technology/Technician
Frequently Asked Questions about Mason Powell
What company does Mason Powell work for?
Mason Powell works for Plains All American
What is Mason Powell's role at the current company?
Mason Powell's current role is Systems Engineer at Plains All American.
What is Mason Powell's email address?
Mason Powell's email address is mp****@****alp.com
What is Mason Powell's direct phone number?
Mason Powell's direct phone number is +128145*****
What schools did Mason Powell attend?
Mason Powell attended Bay Path Technical Vocational School.
What skills is Mason Powell known for?
Mason Powell has skills like Hardware, Servers, Troubleshooting, Operating Systems, Virtualization, Cloud Computing, Integration, Vmware, Active Directory, Group Policy, Storage, Data Center.
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