Mason Stanley Email and Phone Number
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As a seasoned Customer Experience leader with over a decade of experience, I am passionate about advocating for customers and mentoring teams to achieve goals. I believe in leading by example and ensuring my team understands the rationale behind every initiative.Empowering my team to be resourceful while fostering a culture of ownership, transparency, and continuous development is at the core of my leadership philosophy. I am committed to driving impactful results through collaboration and innovative customer solutions.Leadership | Customer Service | Account Management | Account Growth | Retention | Adoption | Training | Strategic Planning | Market Analysis | Integrated Marketing Campaigns | Database Marketing | Brand Management | Collaboration | Innovation
Chamberlain Group
View- Website:
- chamberlaingroup.com
- Employees:
- 2617
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Customer Success ManagerChamberlain GroupChicago, Il, Us
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Director Of Client SuccessAffinitiv Jan 2024 - Oct 2024Buffalo Grove, Illinois, Us• Train, develop, and supervise Client Success Consultant (CSC) teams.• Design and implement CS structures. • Develop, refine, and manage CS processes.• Collaborate with client and internal teams to address client feedback.• 100% positive department favorability rating on employee survey - 34% higher rating than company average. • 2023 Affinitiv Leadership Award Recipient. -
Manager, Client Success TeamAffinitiv Jan 2021 - Jan 2024Buffalo Grove, Illinois, Us• Led CSCs across various OEMs to ensure compliance with OEM Brand guidelines, FCC guidelines, and SLAs.• Collaborated with other teams and departments to ensure all campaign requirements and deadlines were met. • Partnered with Sales to develop and present OEM solutions to drive top line revenue growth.• Managed client escalations and engaged at-risk clients.• Organized client deliverables across multiple internal teams for several OEM clients.
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Account Executive, Fca & MitsubishiAffinitiv Aug 2019 - Jan 2021Buffalo Grove, Illinois, Us• Managed MM ARR across ~300 accounts.• Executed cross-channel life-cycle campaigns. • Coordinated with cross-functional teams to meet timelines and budgets. • Led dual language and international client campaign setups and deployments. • Developed, piloted, and launched client marketing calendars and ad hoc campaigns based on client focus and KPIs.• Pitched new disaster response campaign idea for an OEM.• Performed quality control to ensure strategic, effective, timely, and efficient execution.
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MemberThe Disappointments Improv Comedy Oct 2018 - Jun 2023 -
Account ExecutiveLitera Microsystems Jan 2018 - May 2019Chicago, Illinois, Us• Awarded "Desktop Destroyer" w/ 170% of Q3 '18 quota. • Built and cultivated relationships at multiple levels of law firms; ~200 firms across the US. • Generated 2M+ in pipeline via an average of ~500 touch points per month and ~45 meetings per qtr• Maintained accurate records within Salesforce, SalesLoft, and HubSpot -
Assistant Branch ManagerEnterprise Holdings Jan 2016 - Jan 2018St. Louis, Missouri, Us• Increased branch profitability - 206 % YOY average.• Increased branch revenue - 30% YOY average.• Managed a diverse team of 7-14 people• Earned Elite status in balanced scorecard ranking system beginning month two. • Led sales, client relations, operations and finance responsibilities.
Mason Stanley Skills
Mason Stanley Education Details
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Spring Hill CollegeGeneral -
Spring Hill CollegePhilosophy
Frequently Asked Questions about Mason Stanley
What company does Mason Stanley work for?
Mason Stanley works for Chamberlain Group
What is Mason Stanley's role at the current company?
Mason Stanley's current role is Customer Success Manager.
What is Mason Stanley's email address?
Mason Stanley's email address is ma****@****10x.com
What is Mason Stanley's direct phone number?
Mason Stanley's direct phone number is +131460*****
What schools did Mason Stanley attend?
Mason Stanley attended Spring Hill College, Spring Hill College.
What are some of Mason Stanley's interests?
Mason Stanley has interest in Animals, Sports, Health, Event Planning, Children, Blogging, Education, Environment, Science And Technology, Human Rights.
What skills is Mason Stanley known for?
Mason Stanley has skills like Management, Leadership, Customer Service, Event Planning, Employee Training, Presentations, Public Speaking, Higher Education, Time Management, Fundraising, Microsoft Office, Social Media.
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