Mason Whitaker Email & Phone Number

Charlotte, North Carolina, Us

Volt Technologies was founded with the vision of transforming small to mid-size businesses by accelerating the rate at which they uptake Microsoft Dynamics 365 products. Our mission is to empower our clients with fast-paced industry-specific Microsoft Dynamics 365 Business Central implementations and get them into the cloud more quickly by leveraging the latest & greatest Microsoft automation technology.Our team is comprised of certified and award-winning Microsoft Dynamics 365 professionals. We are a trusted Microsoft Dynamics 365 Partner with decades of experience successfully implementing Microsoft Dynamics 365 solutions.

Winston-Salem, Nc, Us

- Oversaw the implementations of Microsoft Dynamics 365 for a global retail organization with multiple divisions, including apparel, food and welfare.

Winston-Salem, Nc, Us

- Oversaw the implementations of Microsoft Dynamics 365 for the manufacturing division of a worldwide service organization.

Winston-Salem, Nc, Us

- Operated as the technical lead for the implementations of Microsoft Dynamics 365 for an organization including divisions for Finance, Sales, Purchasing, Retail, eCommerce, Manufacturing and Warehousing.- Oversaw the development and implementation of retail and WMS integrations between Microsoft Dynamics 365 and third-party solutions for an organization including divisions for Finance, Sales, Purchasing, Retail, eCommerce, Manufacturing and Warehousing.

Winston-Salem, Nc, Us

- Developed payroll and time & expense management integrations between Microsoft Dynamics 365 and third-party solutions for a global life science company operating in different legal entities.- Developed E-commerce and fraud detection integrations between Microsoft Dynamics 365 and third-party solutions for an online retailer of mountain bicycles.- Assisted in the successful implementation of Microsoft Dynamics 365 for a global high-end fashion clothing retailer that operated various legal entities transacting in multiple currencies. My focus was on developing extensions to Microsoft Dynamics 365 to address gaps between business requirements and standard system functionality.- Assisted in the successful implementation of Microsoft Dynamics 365 for a multi-channel retailer of luxury bed and bath linens. My focus was on migrating complex data-sets from legacy systems into Microsoft Dynamics 365.

- Assisted in the development of the logo, website, and branding guidelines- Coordinated the success of charity and other media related events- Managed all social media profiles related to the company, including Facebook, Twitter, Instagram, LinkedIn and Google+- Functioned as the daily creative content curator for all forms of the company's online presence

Durham, North Carolina, Us

- Supported the implementation, enhancement and usage of a quality assurance software package working in partnership with the key internal functions (Production, Manufacturing, Engineering, Finance, IT and Commercial)- Supported the end-user community by providing research, analysis and problem resolution to team members- Negotiated technical and non-technical solutions that satisfied the user and conform to the technical architecture- Trained users in the implementation of new systems- Developed the business procedures to ensure data integrity, security and confidentiality within the system- Directed day-to-day operational systems analysis and validation, troubleshooting system failures, analyzing planning / capacity results, formulating and suggesting system enhancements

Overland Park, Kansas, Us

- Management of new and existing customer accounts, adding new phone lines, upgrading existing devices- Responsible for account maintenance and security- Processed transactions that ranged from simple payments in store, to setting up a variety of financing options for customers - Resolved customer service issues, using all tools available to make sure the customer left satisfied- Successfully utilized promotions throughout the store to increase product sales and personal brand with customers- Organized store displays weekly, as well as weekly inventory counts and adjustments - Responsible for daily opening and closing procedures of the store, and the handling of cash deposits

Durham, North Carolina, Us

- Utilized product management and customer support software to maintain relationships with users- Collaborated with product development to increase patterns of positive UX- Responded to 100+ customer support email tickets on a daily basis- Managed the Olark live-chat operating system- Improved customer support documentation- Engaged with marketing to develop new consumer applications- Answered phone calls from customers to troubleshoot account issues- Produced market research for the creation of consumer personas for storyboarding new consumer applications

Us

- Front end development tools and library - gulp.js, Bower, Yeoman, Neat, Bourbon- HTML5 and CSS3- Javascript and jQuery- Sass/SCSS- Backbone.js - Templating with underscore.js and Handlebars- Working collaboratively as a Front End Developer/Design on a Rails project- Client-side API manipulation using ajax- Deploying node.js applications to Heroku using express- Developing responsive designs and mobile first applications- Using git/Github for version control and collaborating on team projects- BDD testing with Mocha/Chai and writing testable Javascript