Masood Bashir Butt Email & Phone Number

Portugal

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

- Developed and implemented HR strategies, initiatives, as well as the related policies and programs aligned with the overall business strategy. - Served as a liaison between management and employees with questions and work-related issues. - Maintained understanding of the company’s culture, plans and external competition. - Trusted advisor to management providing guidance when appropriate. - Collaborated with colleagues to develop policies, programs, and solutions. - Analyzed data trends and metrics to inform business decisions.- Resolved employee relations issues; conducts thorough and objective investigations when necessary. - Found ways to build morale, improve workplace relationships, and boost productivity and retention. - Interprets human resources policy to company management. - Drove performance management process throughout the organization and ensures consistency and compliance. - Managed the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, for all positions. - Ensured job descriptions, handbook and policies are written and current. - Analyzed trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. - Managed and works closely with team to ensure learning and development programs and initiatives align with business objectives. - Ensured compliance with federal and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. - Completed monthly, quarterly, annual reporting for the company out of the HRIS system. - Nurtured a positive, welcoming working environment.

Lahore District, Punjab, Pakistan

Lahore, Pakistan

- Lead the core function of Talent Acquisition. Streamlined the overall function of recruitment and hired the key technical resources mostly for Client services department. - Implemented the internal designed recruitment portal.- Automated the key functions of recruitment platform.- Centralized the overall recruitment process.- Filled the most pending senior technical profiles within few weeks

Lahore, Pakistan

- Implemented the core HR functions - Redefined the company HR policies - Implemented HRIS (TIME TRAX) - Introduced the organizational development program - Streamlined and implemented the core succession planning program - Worked closely with all departments to streamline the overall operations

Lahore

- Developed the company policies from the scratch - Standardized the recruitment life cycle - Automated the payroll function - Implemented HRIS - Conducted different motivational training to empower the company resources - Executed all the HR functions successfully for future growth

Lahore, Pakistan

- Recruiting and staffing.- Organizational and space planning.- Staff augmentation.- Performance management and improvement systems.- Organization development.- Employment and compliance to regulatory concerns.- Employee orientation, development and training.- Policy development and documentation.- Employee relations.- Company-wide committee facilitation.- Company employee and community communication.- Compensation and benefits administration.- Employee safety, welfare, wellness and health charitable giving; and employee services and counseling.-Implementation of services, policies, and programs through Human Resources staff.- Assists and advises company managers about Human Resources issues.

Lahore, Pakistan

- Sector-specific experience - Experienced recruiting through full lifecycle - Developed recruitment strategy including job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning and talent planning. - Identified and sourced appropriate talent for current open roles within the organization - Identified future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements. - Managed the recruitment process and life-cycle, including initial assessments, interviews, and offers. - Counselled the candidate on corporate benefits, salary, and corporate environment. - Provided recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data. - developed specialized or competitive intelligence and research in regards to talent development or retention. - Used social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs. - Developed college recruiting programs - Managed and guided development of corporate employment resource - Participated in employment events, such as career fairs - Used sophisticated applicant tracking systems and other recruiting software and CRM system to track applicants through the selection phase through to on-boarding. - Developed relationships with third party recruitment agencies and staffing firms and manage the procurement and measurement process.

Lahore Pakistan

-Kept the track record of hiring consultants for international clients with referrals - Comprehended the process of recruitment of the offshore recruiter. Include profiling and shortlisting mechanism- Worked with client companies, building relationships in order to gain a better understanding of their recruitment needs and requirements- Attracted candidates by drafting advertising copy for use in a wide range of media, as well as by networking, headhunting and through referrals- Screened candidates, interviewed them, did background checks, and finally match candidates to their clients.- Completed a search of the candidate database to find the right person for the employer’s vacancy- Briefed the candidates about the responsibilities, salary and benefits of the job in question- Reviewed recruitment policies to ensure effectiveness of selection techniques and recruitment Programs- Identified the resolution of emerging issues by conducting meetings with senior management and higher authorities- Provided the best possible solution to the candidates for their queries concerning projects- Conducted counseling session in order to keep the agents and supervisors updated- smoothened the sales process by implementing new modes of selling and marketing- Prepared the reports on daily, weekly, monthly basis to obtain the analysis for further discussions with the concerns to obtain best results- Optimized the current Global Recruitment process to reduce turnaround time, improve candidate experience, and improve quality and flow of candidates. I proposed a Social Media Recruitment Plan which was approved and currently being implemented.- Introduced company Branding activities into HR function- Investigated the best possible reasons for the low employee-retention level and recommend solutions. Developed a perception map based on a climate survey to monitor changes and visually view priority areas to enhance motivation.

Lahore

- Optimized the old Global Recruitment process to reduce turnaround time. Improved the quality and flow of candidates. I proposed a Social Media Recruitment Plan which is currently being implemented. - Introduced company Branding activities into HR function. Chief person to recruit for specialized and managerial positions - Investigated possible reasons for the low employee-retention level and recommend solutions. - -- - Developed a perception map based on a climate survey to monitor changes and visually view priority areas to enhance motivation - Analyzed Key Performance Indicators for relevance and productivity - Conducted Training Needs Assessment for our offshore Phone Recruiters based on which I design and develop Training and Development curriculum. - Conferred with management to identify personnel needs, job specifications, job duties, qualifications and skills. - Developed and maintained network of contacts to help identify and source qualified candidates. - Screened and referred candidates for additional interviews with Operations and hiring team within company.• Implemented and overseen programs that increased efficiency, strengthen employee knowledge and abilities, improve leadership and maintain the overall health of a company. Often incorporating behavioral science to enhance employee satisfaction and productivity which helps personnel adjusts to new procedures during times of change.

Lahore, Pakistan

- Prepared intraday reports on staff attendance. - Reconciled attendance daily with employee timesheets against schedule and time in/time out reporting. - Managing scheduled using forecast reports. - Controlled absenteeism by conducting constant agent counseling/coaching sessions. - Managed changes to scheduling to ensure adequate daily resource coverage. - Communicated with management and operations team to ensure compliance with company standards. - Maintained running report of attendance incidents. - Ensured hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures. - Analyzed PTO submissions and approve/deny based on their effect on operations. - Monitored attendance and schedule adherence. - Processed schedule trade requests for posted schedules - Processed management requests for modifications of scheduling events (meetings/training, etc.). - Used accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. - Provided analytical support for special projects. - Collaborated with Operations Department Management on identifying opportunities to further optimize our workforce. - Communicated and worked with staff members, management, Human Resources, and Accounting. - Performed any other related duties as required or assigned.

Lahore

Direct call center operations as a liaison between clients, supervisors, and call center employees.Administered performance management by diagnosing improvement opportunities, providing effectivefeedback, coaching, training, professional development, and corrective action plans.Performed quality checks, developed and reviewed performance reports, identified areas to improve, andimplemented measures to improve performance levels and met objectives.Developed sales techniques of each customer service representative to drive revenue growth.Coordinate the interviewing, hiring and training of over 100 customer service representatives.Monitor interaction between staff and callers to ensure quality assurance standards.2002-2005

Supported the local-area network and corporate data center operations at the main corporate office.Installation of new servers and configured communications equipments as needed Additional duties asassigned by the WAN Engineering Manager and management team. Our main clients were ANZ Gridley'sBank, Honda Atlas and other multi-national companies.

Mcs, It, A

Bsc, Math, Stat And Economics, A