Masood Akhtar Email & Phone Number

Rawalpindi, PK

Islamabad, Islāmābād, Pakistan

• Manage the customer care department’s day-to-day functions.
• Implement customer care processes to enhance customer satisfaction.
• Formulate and revising customer care policies and promote their implementation.
• Keep accurate records and document customer service actions and discussions.
• Deliver performance evaluations and follow the disciplinary process according to company policy.
• Supervises staff and oversees development procedures to ensure that services meet quality and efficiency standards.

Pakis

• Responsible to ensure smooth running of all Collection Centers (Outlets) located in different cities.
• Responsible to manage Human Resource activities include recruitment, Orientation, Training and maintained patient records.
• Respond promptly to Customer Quarries/Complaints and resolved/handle them on priority basis.
• Scheduled sectional meetings and prepared meeting minutes.
• Maintained Staff Leaves & Duty Roster on 24/7.
• Dispatched/Distributed vender's cheques as well as salary cheques.

• Prepared and modified documents including correspondence, reports, drafts and memos.
• Dealt with the administrative problems under the guidance of competent authority.
• Scheduled sectional meetings and prepared meeting minutes.
• Responsible to ensure preventive and corrective maintenance of all machines/equipment.
• Maintained SOPs, Checking implementation of organization protocols/procedures.

Pakistan

• Performed & supervised Reception & Front Office responsibilities.
• Maintained Staff Leaves & Duty Roster on monthly basis.
• Maintained SOPs, Checking implementation of organization protocols and policies/procedures and maintained daily expenses.

Qms 9001 Lead Auditor, Auditing

As an ISO Lead Auditor I am professional responsible for auditing an organization’s management system by applying widely accepted auditing.

Master Of Administrative Science, Human Resources Management And Services

Postgraduate Diploma In Hospital Management, Health/Health Care Administration/Management

Certificate Of Achievement, Customer Service Management