• Manage the customer care department’s day-to-day functions.• Implement customer care processes to enhance customer satisfaction.• Formulate and revising customer care policies and promote their implementation.• Keep accurate records and document customer service actions and discussions.• Deliver performance evaluations and follow the disciplinary process according to company policy.• Supervises staff and oversees development procedures to ensure that services meet quality and efficiency standards.• To implement the quality control process decided on by upper management.

• Responsible to ensure smooth running of all Collection Centers (Outlets) located in different cities.• Responsible to manage Human Resource activities include recruitment, Orientation, Training and maintained patient records.• Respond promptly to Customer Quarries/Complaints and resolved/handle them on priority basis.• Scheduled sectional meetings and prepared meeting minutes.• Maintained Staff Leaves & Duty Roster on 24/7.• Dispatched/Distributed vender's cheques as well as salary cheques.

• Prepared and modified documents including correspondence, reports, drafts and memos.• Dealt with the administrative problems under the guidance of competent authority.• Scheduled sectional meetings and prepared meeting minutes.• Responsible to ensure preventive and corrective maintenance of all machines/equipment.• Maintained SOPs, Checking implementation of organization protocols/procedures.

• Performed & supervised Reception & Front Office responsibilities.• Maintained Staff Leaves & Duty Roster on monthly basis. • Maintained SOPs, Checking implementation of organization protocols and policies/procedures and maintained daily expenses.