Masood Ali
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Masood Ali Email & Phone Number

Director Customer Services and Regional Operations. at Dhiraagu
Location: Maldives, Maldives, Maldives 11 work roles 3 schools
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Current company
Role
Director Customer Services and Regional Operations.
Location
Maldives, Maldives, Maldives
Company size

Who is Masood Ali? Overview

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Quick answer

Masood Ali is listed as Director Customer Services and Regional Operations. at Dhiraagu, a company with 591 employees, based in Maldives, Maldives, Maldives. AeroLeads shows a matched LinkedIn profile for Masood Ali.

Masood Ali previously worked as Director Customer Services & Regional Operations. at Dhiraagu and Senior Manager Customer Services & Regional Ops at Dhiraagu. Masood Ali holds Master Of Business Administration (Mba), Employee Relations from University Of Leicester.

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Email format at Dhiraagu

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Dhiraagu

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Profile bio

About Masood Ali

For 20 years, I had the priviledge to serve as a TV talk show host and I am honored to receive National Award for my contribution to the local media.With an extensive background in customer service spanning over two decades, I have expertise in implementing strategic plans to deliver exceptional customer experience.Beyond my proficiency in customer service, I am deeply passionate about the art of public speaking. Ever since my school days, I have devoted myself to honing my skills as a speaker. This passion has driven me to continually enhance my abilities and refine my techniques, making me a dedicated student of public speaking.Currently, I'm involved in inspirational speaking engagements, aiming to uplift individuals and help them achieve greater success and fulfillment in life.

Listed skills include Management, Leadership, Training, Team Leadership, and 22 others.

Current workplace

Masood Ali's current company

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Dhiraagu
Dhiraagu
Director Customer Services and Regional Operations.
Maldives
Website
Employees
591
AeroLeads page
11 roles · 30 years

Masood Ali work experience

A career timeline built from the work history available for this profile.

Director Customer Services And Regional Operations.

Maldives

Director Customer Services & Regional Operations.

Current

I am responsible for critical areas that significantly influence customer satisfaction and the overall experience. My responsibilities encompasses:Sales Outlets Management:-Developing and executing strategies to optimize sales outlets' performance -Uholding a customer-centric approach to deliver exceptional service at sales outletsContact Center.

Jul 2022 - Present

Senior Manager Customer Services & Regional Ops

I am entrusted with overseeing various aspects that directly impact customer satisfaction and overall experience. My responsibilities span across multiple areas, including: Sales Outlets Management, Contact Center Operations, Complaint Handling and Resolution and Management of all Regional Operations Centers.

Oct 2021 - Jun 2022

Senior Manager Customer Services

Responsible for Sales Outlets Management Contact Center Operations, Complaint Handling and overall Customer Experience of the company.

Sep 2017 - Sep 2021

Manager Customer Services

Responsible for Sales Outlets Management, Contact Center Operations and Complaint Handling.

Feb 2002 - Aug 2017

Manager Marketing Communications & Public Relations

Feb 1998 - Jan 2002

Founder & Speaker-Empowering All

Current
Empowering All (Www.Masood.Live)

Maldives

I specialize in delivering customized speaking engagements and training sessions designed to empower both individuals and organizations. The topics I cover are:1) Your dream is possible 2) Get Results Faster3) Maximize Your Happiness4) Creating a Happier Workplace The training workshops I conduct include the following specialized areas, drawing upon over.

May 2016 - Present

Freelance-Speaker & Trainer

Freelance-Speaker & Trainer

Maldives

Motivational Speaker and Trainer on Customer Service & Public Speaking Skills

Jan 2002 - Apr 2016

Tv Talk Show Host

Tvm & Dhitv

Hosted Heyyanbo, Friday With Masood, Haarudhan and many more.

Aug 1994 - Aug 2014

Board Director

During the period I held the following positions: Chairman of Audit Committee, Chairman of Remuneration Committee, and Chairman of CGC Committee

Jun 2008 - Jun 2012

Public Relations Manager

1996 - 1998 ~2 yrs
Team & coworkers

Colleagues at Dhiraagu

Other employees you can reach at dhiraagu.com.mv. View company contacts for 591 employees →

3 education records

Masood Ali education

Diploma Of Business, Certified Customer Service Manager

Csia Customer Service Institute Of Australia

Diploma In Positive Psychology

The Behavioural Training Institute
FAQ

Frequently asked questions about Masood Ali

Quick answers generated from the profile data available on this page.

What company does Masood Ali work for?

Masood Ali works for Dhiraagu.

What is Masood Ali's role at Dhiraagu?

Masood Ali is listed as Director Customer Services and Regional Operations. at Dhiraagu.

Where is Masood Ali based?

Masood Ali is based in Maldives, Maldives, Maldives while working with Dhiraagu.

What companies has Masood Ali worked for?

Masood Ali has worked for Dhiraagu, Empowering All (Www.Masood.Live), Freelance-Speaker & Trainer, Tvm & Dhitv, and State Trading Organisation Plc..

Who are Masood Ali's colleagues at Dhiraagu?

Masood Ali's colleagues at Dhiraagu include Ayyoob Abdulla, Mohamed Riyaz, Ahmed Mu-Uthasim, Nadha Nihaadh, and Aslam Moosa.

How can I contact Masood Ali?

You can use AeroLeads to view verified contact signals for Masood Ali at Dhiraagu, including work email, phone, and LinkedIn data when available.

What schools did Masood Ali attend?

Masood Ali holds Master Of Business Administration (Mba), Employee Relations from University Of Leicester.

What skills is Masood Ali known for?

Masood Ali is listed with skills including Management, Leadership, Training, Team Leadership, Customer Experience, Customer Satisfaction, Customer Service, and Team Management.

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